Computer User Support Specialists - удалённая вакансия

micro1 ищет специалиста на позицию Computer User Support Specialists. Вакансия относится к направлению Поддержка клиентов и полностью удалённая. Компания не ограничивает местоположение кандидата, поэтому подать заявку можно откуда угодно.

Работодатель указал оплату: $30 - $55 в час. Условий по рабочим часам объявление не ставит.

Эта вакансия прошла автоматическую проверку: в список не попадают объявления, где требуется иностранное разрешение на работу, спонсорство визы, гражданство определённой страны или проживание в ней.

Role Title: Computer User Support Specialists Role Type: Contractor Location: Remote micro1 is selecting Computer User Support Specialists to contribute their advanced troubleshooting capabilities to a key customer project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required - your domain knowledge is what matters. Scope of Work

* Diagnose and resolve common and complex hardware, software, and networking issues using industry best practices.

* Provide guidance on OS support (Windows, MacOS, Linux) and network connectivity, including TCP/IP, VPNs, and DNS-related concerns.

* Document troubleshooting steps, solutions, and user interactions clearly within a ticket management system.

* Contribute detailed process insights that enhance future support workflows and training data quality.

* Collaborate asynchronously and communicate technical concepts effectively through written and verbal channels.

* Identify patterns in support issues, offering recommendations or process improvements to the project team.

Preferred Qualifications

* Minimum 3 years' proven experience providing Tier 2/3 IT support.

* Expertise in diagnosing and resolving hardware and software issues across varied platforms.

* Strong understanding of networking concepts, including TCP/IP, VPNs, and DNS troubleshooting.

* Proficiency with ticket management systems and thorough documentation practices.

* Exceptional written and verbal communication skills, with a focus on user-friendly explanations.

* Certifications such as CompTIA A+, Network+, or ITIL are advantageous.

* Demonstrated ability to work independently, prioritize tasks, and deliver high-quality input for technical projects.

Originally posted on Himalayas