Customer Support Specialist (100% Remote) - удалённая вакансия

Powerprozesse ищет специалиста на позицию Customer Support Specialist (100% Remote). Вакансия относится к направлению Поддержка клиентов и полностью удалённая. Компания не ограничивает местоположение кандидата, поэтому подать заявку можно откуда угодно.

Работодатель указал оплату: $750 - $2k в месяц. Условий по рабочим часам объявление не ставит.

Эта вакансия прошла автоматическую проверку: в список не попадают объявления, где требуется иностранное разрешение на работу, спонсорство визы, гражданство определённой страны или проживание в ней.

We're looking for a Customer Support Specialist (f/m/d) to join our fully remote team. You'll be the first point of contact for our customers - German-speaking property management companies using our software. If you're tech-savvy, empathetic, and get satisfaction from actually solving problems rather than just forwarding tickets, this role is for you. 🇩🇪 German fluency is a hard requirement for this role. What you'll do

* Handle customer inquiries and support requests via email and WhatsApp - reliably and with a personal touch

* Troubleshoot issues in our software and guide customers to solutions

* Document recurring issues and help build out our internal knowledge base

* Join screen-sharing sessions with customers when a problem needs hands-on attention

* Coordinate with our development team to escalate and resolve bugs or product issues

* Help new customers get started and feel comfortable with the product

What we're looking for

* Native or fluent German - written and spoken (essential)

* Experience in customer support, ideally in a SaaS, IT or helpdesk environment

* Tech-savvy and comfortable learning new software quickly - you don't need a manual for every tool

* Structured, reliable, and able to manage multiple open cases at once

* You work autonomously and take full ownership of your tasks

* Bonus: Hands-on IT experience of any kind - whether it's scripting, automation, self-hosted tools, web apps, Linux, or server administration. If you can fix things yourself instead of just passing them on, that's a huge plus

About Us We are a German automation agency turned into a SaaS company with our product - an AI-first platform built specifically for German property management companies. Most property managers work with 5-10 software tools daily. We're building a single platform to replace them all, with AI agents handling the routine work automatically. What makes this role unique: the software our customers use for support is the same software we're building ourselves. You'll be close to the product and the team. For a closer look at what we're building, check out our YouTube channel - heads up, it's in German. The role is fully remote - though you're always welcome to drop by our office in Worms, Germany. Salary $750 - $1500 per month before taxes, depending on experience. There will be room for growth in the years ahead. What we offer

* 100% remote work

* Very flexible working hours

* Permanent employment contract in your country of residence through our partner Deel (Employer of Record)

* A product that our customers are genuinely excited about

* Focus on real work, not long meetings

* Job security: every hire is aimed at long-term employment

* Strong career prospects as we grow the team

If a long-term remote position at a structured, growing company sounds like what you're after, we'd be glad to receive your application. Requirements

* Native or fluent German - written and spoken (hard requirement)

* 2+ years of experience in customer support, ideally in a SaaS, IT or helpdesk environment

* Tech-savvy and comfortable picking up new software quickly - you don't need a manual for every tool

* Technical understanding and strong problem-solving skills - you find solutions, not just workarounds

* You work autonomously and take full ownership of your tasks

* Comfortable working under performance pressure

* Quick on the uptake and a disciplined approach to your work

* Bonus: Hands-on IT experience of any kind - scripting, automation, self-hosted tools, Linux, web apps, server administration. If you can fix things yourself instead of just passing them on, that's a big plus

Originally posted on Himalayas