(fluent Swedish and English) Part-time Customer Support Consultant (global) - offerta da remoto

L'azienda SupportYourApp cerca: (fluent Swedish and English) Part-time Customer Support Consultant (global). La posizione rientra nella categoria Assistenza clienti ed è interamente da remoto. L'azienda non pone alcun vincolo sul luogo di residenza del candidato, quindi può candidarsi da dove vive.

L'annuncio mette in evidenza Salesforce: sarà l'esperienza con questo strumento preciso a fare la differenza.

L'azienda non ha pubblicato alcuna cifra, se ne parla al colloquio. L'annuncio indica il fuso orario GMT+2, quindi l'orario va concordato con il suo.

Questa offerta ha superato un controllo automatico: gli annunci che richiedono un permesso di lavoro estero, la sponsorizzazione del visto, una cittadinanza specifica o la residenza in un paese indicato non entrano in elenco.

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do:

* Deliver outstanding customer support via emails and phone calls;

* Answer customer questions and walk users through the system;

* Responding to customer inquiries in accordance with established service level agreements and follow precise procedures;

* Handle complaints with a calm, friendly approach;

* Escalate complex or high-priority issues to the appropriate internal team when needed;

* Conduct research when information is missing and proactively look for solutions. What you need to succeed in this role:

* Excellent Swedish and English skills (at least C1 level for both spoken and written);

* Solid basic technical understanding and personal interest in electronics or PC/IT topics;

* Excellent problem-solving skills;

* Fast learner ;

* The ability to communicate clearly, professionally and empathetically with customers;

* Strong analytical skills;

* Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload). Will be a great plus:

* Experience with Salesforce or similar tools. Benefits:

* Fixed schedule: Monday to Friday, from 9 AM-1 PM, GMT+2 .

* Opportunity to cooperate fully remotely;

* Inclusive international environment;

* Compensation in USD;

* Rewards for referring friends;

* Balance between project workload and personal time, but also - internal health policy;

* Responsive leadership interested in your growth and long-lasting cooperation;

* Greenhouse conditions for self-development;

* A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook , Instagram , and LinkedIn . So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code: 3JY