Bilingual Customer Service Representative - Remote（远程职位）

这条招聘信息来自 Sharecare，岗位是 Bilingual Customer Service Representative - Remote。职位属于「客户支持」类别，完全远程。公司不限制候选人的居住地，在任何地方都可以申请。

公司没有公布具体数字，这一项会在面试时谈定。对工作时间，招聘信息没有提出任何条件。

这个职位通过了自动核查：凡是要求外国工作许可、签证担保、特定国籍，或者必须居住在指定国家的招聘信息，都不会进入列表。

Job Description: Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform - including benefits navigation, care management, home care resources, health information management, and more - Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit . Job Summary: The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.  Essential Job Functions:

* Identify, evaluate and prioritize caller needs, questions and concerns.

* Formulate plans of resolution and respond appropriately and efficiently.

* Maintain and restore customer satisfaction and partner with other teams as needed.

* Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol.

* Proactively educate caller on program benefits.

* Meet or exceed established call center metrics, attendance standards and quality levels.

* Use computer tools to accurately process and document information.

* Develop rapport with callers and appropriately adjust communication style.

* Provide accurate information about  Sharecare programs and services.

* Escalate issues internally and follow up on escalated issues.

Qualifications:

* High School Diploma

* Prior experience in a customer service related field preferred

* Great communication skills

* Must be able to multi-task

* Must have medical records experience and knowledge of key elements of a valid ROI request

* Understanding of HIPAA regulations preferred

* General working knowledge of Microsoft Word & Outlook

* Computer keyboard proficiency and internet navigation skills required

* Have the ability to work effectively with others in a team environment

* Ability to thrive in a fast-growing always changing environment

* Candidates must be bi-lingual (English/Spanish)!

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Originally posted on Himalayas