ROI Support Specialist - Remote（远程职位）

这条招聘信息来自 ，岗位是 ROI Support Specialist - Remote。职位属于「客户支持」类别，完全远程。公司不限制候选人的居住地，在任何地方都可以申请。

公司没有公布具体数字，这一项会在面试时谈定。对工作时间，招聘信息没有提出任何条件。

这个职位通过了自动核查：凡是要求外国工作许可、签证担保、特定国籍，或者必须居住在指定国家的招聘信息，都不会进入列表。

Job Description:

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform - including benefits navigation, care management, home care resources, health information management, and more - Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit .

Job Summary:

Provide support to Release of Information Specialists, Quality Control, Customer Service, Billing & Collections to resolve issues related to fulfilling or fulfilled Release of Information requests for patient medical records.

Essential Functions:

* Assist Release of Information Specialists to resolve issues related to fulfillment of medical records requests

* Ensure compliance requirements are met to release medical records based on HIPAA rules and regulations, including adherence to other state and federal laws for Release of Information

* Perform Data Entry & Quality Control measures for fulfillment of medical records requests

* Effectively communicate with Customer Service and other departments to answer questions and resolve issues with requests and fulfillment of medical records requests

* Research and resolve workflow and record issues quickly to minimize delays in turnaround

* Identifyand escalate critical andimportant issuesto management

Qualifications:

* Minimum of 6 months experience with Sharecare HDS in QC, Credit & Collections or Customer Servicerequired, 1 year or more preferred

* Ability to use internal electronic based record workflow systems such as BactesInMotion, Record Management, Intranet, Exceptions Management, Word, Excel, Outlook, etc.

* Attention to detail

* Ability to work in a fast-paced, production-oriented environment

* High levelof reliability, productivity and professionalism

* Good communication skills, both written and oral

* The ability to work independently and being productive with little supervision

Physical Requirements:

* Ability to sit or stand forlong periodsof time

* Physical ability to lift and carry 25 lbs. of materials

* Manual dexterity and strengthsufficient enoughto enter information via computer keyboard forlong periodsof time, to write notes and information needed, and to pick up and hold paperwork, supplies and other items

* Eyesight sufficient to effectively read documents and to accurately view information on a computer monitor

* Speaking and hearing ability sufficient to effectively communicate

* Eye/hand coordination,hearingand visual acuity necessary for day to day tasks

HIPPA/ Compliance:

* Maintain privacy of allpatient, employee and volunteer information and access such information only on a need-to-know basis for business purposes

* Comply withall regulationsregardingcorporate integrity and security obligations

* Report unethical, fraudulent, or unlawful behavior or activity

* Maintain current and yearly HIPAA certification

Information Governance Accountabilities:

* A high-level understanding of the organization’s information governance program and role-specific accountabilities

* A thorough understanding of role requirements, including policies,proceduresand processes, to include how individual workimpactsthe organization and its strategic and financial goals; and how tasks and projects affect the integrity of the organization’s data and information

* Commitment to discuss questions and recommendations about processes and any observed variations in performing tasksin order toensure a standardized approach to work and services provided

* Participation in education asrequiredfor corporate compliance and role-specific functions and tasks

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Originally posted on Himalayas