Senior Engineering Manager V&V Media - remote job

Twilio is hiring a Senior Engineering Manager V&V Media - a lead role, which means responsibility for a team or a direction. The role sits in IT and programming and is fully remote. The company places no restriction on where the candidate lives, so you can apply from anywhere.

The employer did not publish a figure; that is settled at interview. The advert sets no condition on working hours.

This vacancy passed an automated check: the list excludes any advert requiring a foreign work permit, visa sponsorship, a particular citizenship, or residence in a specific country.

Headquarters: Remote - Ontario, Canada (DNU)

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to  hundreds of thousands of businesses  and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

.

See yourself at Twilio

Join the team as Twilio’s next Senior Engineering Manager, Voice Media. 

About the job

We are actively recruiting for this role to fill an existing vacancy. We're looking for an experienced, technically strong Engineering Manager to lead our Voice Media team. You'll drive the technical strategy for core media infrastructure that powers Twilio's Voice services at global scale. Your team will build robust systems processing billions of media streams while maintaining industry-leading reliability, quality, and performance. This is a highly technical leadership role requiring deep systems expertise and a passion for real-time communications technology.      

Responsibilities

In this role, you’ll:

* Lead a team of senior engineers developing Twilio's next-generation media processing stack                                                                         

* Drive technical architecture decisions for low-latency, high-throughput media systems                                                                              

* Collaborate with product, platform teams, and other engineering teams to define technical roadmaps

* Establish engineering excellence through code quality standards, testing practices, and operational reliability

* Mentor engineers and provide technical guidance on complex media processing challenges                                                                             

* Balance technical debt reduction with feature development while maintaining service reliability                                                                    

* Build and evolve systems handling real-time media processing at scale         

* Own service performance metrics, reliability targets, and continuous improvement initiatives                                                                       

* Partner with engineering leaders to align media platform capabilities with broader Voice strategy                                                                  

* Make key technology stack decisions that impact Twilio's media processing capabilities     

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

* 5+ years of engineering management experience leading teams building distributed systems    

* Understanding of Voice/VoIP infrastructure and media handling challenges   

* Strong technical background with experience architecting and building backend services at scale, operating them with high reliability under strict SLOs 

* Deep understanding of systems design, microservice architecture, and cloud infrastructure    

* Experience managing complex technical tradeoffs between reliability, scalability, and feature development 

* Track record of successfully delivering critical infrastructure projects with significant technical complexity

* Experience in improving developer velocity using AI tools

* Strong knowledge of performance optimization, reliability engineering, and operational excellence

* Excellent communication skills with ability to translate complex technical concepts across technical and non-technical audiences

* Experience with at least one of: real-time communications systems, media processing, streaming technologies, or related fields   

Desired:

* Experience with SIP, RTP/RTCP or other communications protocols                                                                                            

* Familiarity with media codecs, transcoding, packet loss concealment, and audio processing                                                                          …