Entry-Level Service Desk Technician Remote - remote job

Panda Technology is hiring a Entry-Level Service Desk Technician Remote - a junior role, which makes it one of the rarer ways into the international market. The role sits in Other jobs and is fully remote. The company places no restriction on where the candidate lives, so you can apply from anywhere.

The employer did not publish a figure; that is settled at interview. The advert sets no condition on working hours.

This vacancy passed an automated check: the list excludes any advert requiring a foreign work permit, visa sponsorship, a particular citizenship, or residence in a specific country.

Department: Operations Reports To: Director of Service Operations Overview: Panda Technology is looking for an enthusiastic Entry-Level Service Desk Technician to join our remote support team. This is a great opportunity for someone beginning their IT career who wants hands-on experience in a fast-paced managed service provider (MSP) environment. Training and guidance will be provided to help you grow your skills. Responsibilities:

* Provide first-line support for client tickets via phone, chat, and email

* Troubleshoot common issues with Windows and macOS systems, Office 365, and basic software applications

* Assist with password resets, account setup, and user access requests

* Document all work performed and update tickets accurately

* Follow step-by-step instructions and internal knowledge base articles to resolve issues

* Escalate more complex issues to senior technicians when necessary

* Participate in regular training and development to build technical skills

Requirements:

* Strong interest in IT and customer support

* Excellent communication and problem-solving skills

* Basic familiarity with Windows operating systems and Microsoft Office applications

* Ability to learn new tools and processes quickly

* Reliable internet connection and ability to work independently from home

* Strong attention to detail and willingness to follow procedures

Preferred (nice to have, not required):

* Exposure to Microsoft 365, Active Directory, or helpdesk systems through school, work, or personal projects

* Experience using remote support tools

* CompTIA A+, IT Fundamentals+, or similar certification (or working toward one)

Originally posted on Himalayas