Revenue Operations & CRM Systems Specialist (SaaS) - poste à distance

L'entreprise micro1 recrute : Revenue Operations & CRM Systems Specialist (SaaS). Le poste relève de la catégorie Vente et se fait entièrement à distance. Aucune restriction n'est posée sur le lieu de résidence du candidat, vous pouvez donc postuler de partout.

L'entreprise a publié la rémunération : $45 - $90 par heure. L'annonce ne pose aucune condition d'horaires.

Cette offre a passé un contrôle automatique : les annonces qui exigent un permis de travail étranger, un parrainage de visa, une nationalité précise ou une résidence dans un pays nommé n'entrent pas dans la liste.

Role Title: Revenue Operations & CRM Systems Specialist (SaaS) Role Type: Contractor Location: Remote micro1 is engaging Revenue Operations & CRM Systems Specialists (SaaS) to participate in a customer's complex systems alignment project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required - your domain knowledge is what matters. Scope of Work

* Analyze CRM, billing, and ticketing data to identify areas where operational logic and policies are out of alignment.

* Surface and document instances of policy conflicts, outdated automations, duplicate entities, permissions mismatches, and ambiguous or undocumented processes.

* Draft precise operational prompts and recommendations that outline the correct handling of complex or ambiguous scenarios within the SaaS revenue stack.

* Evaluate and articulate the desired state of underlying data, correcting discrepancies and ensuring logical consistency across systems.

* Record your reasoning, including rationale for changes made and areas intentionally left untouched, to support transparent operational decision-making.

* Apply critical judgment and operational expertise when faced with conflicting rules or cascading changes that impact multiple systems.

* Deliver thorough written documentation that can serve as reference for both technical and non-technical stakeholders.

Preferred Qualifications

* 5-10 years of hands-on experience in revenue operations, sales operations, customer success operations, or SaaS implementation and onboarding with direct system ownership.

* Demonstrated ability to personally configure CRM systems (fields, workflows, validation rules, permissions) rather than delegating these changes to others.

* Experience working with at least two adjacent SaaS revenue tools such as billing/subscription management, CPQ/quoting, ticketing/support, project tracking, or automation/integration platforms.

* Background in SaaS environments, especially in fintech, healthtech, insurtech, or companies with complex, multi-product implementations.

* Proven ability to assess and manage changes that cascade across interconnected systems, ensuring comprehensive operational integrity.

* Comfort navigating and documenting grey areas and exceptions in written policy, particularly around renewals and entitlement changes.

* Professional English proficiency, with strong skills in articulating nuanced reasoning and operational trade-offs in both written and verbal communication.

Originally posted on Himalayas