Client Success Manager - offerta da remoto

L'azienda Bright Tax cerca: Client Success Manager. Si tratta di una posizione di responsabilità, con un team o un'intera area a carico. La posizione rientra nella categoria Altre offerte ed è interamente da remoto. L'azienda non pone alcun vincolo sul luogo di residenza del candidato, quindi può candidarsi da dove vive.

L'annuncio mette in evidenza HubSpot: sarà l'esperienza con questo strumento preciso a fare la differenza.

L'azienda non ha pubblicato alcuna cifra, se ne parla al colloquio. Sull'orario di lavoro l'annuncio non pone alcuna condizione.

Questa offerta ha superato un controllo automatico: gli annunci che richiedono un permesso di lavoro estero, la sponsorizzazione del visto, una cittadinanza specifica o la residenza in un paese indicato non entrano in elenco.

Headquarters: Remote

URL: http://brighttax.com

About Bright!Tax

Bright!Tax is a leading U.S. tax provider for Americans living abroad. We help expats navigate the complexities of international tax compliance with empathy, expertise, and excellence. Our globally distributed team is passionate about delivering a high-touch client experience while supporting one another with kindness, accountability, and professionalism. We believe great client service comes from clear communication, strong collaboration, and people who genuinely care about helping others succeed.

 

Role Overview As a Client Success Manager, you are the primary guide for clients throughout their journey with Bright!Tax. You serve as the main point of contact, ensuring each client feels informed, supported, and confident during what can often be a complex and stressful tax process. This role goes beyond traditional customer service. You create clarity, build trust, and keep projects moving forward by coordinating closely with our internal teams and communicating proactively with clients. You’ll work closely with our Tax Team, IRS Communications Team, and Client Success team to shepherd clients through the tax preparation process, ensure deliverables stay on track, and maintain the high service standards Bright!Tax is known for. The ideal candidate is organized, thoughtful, and calm under pressure, someone who enjoys helping people and takes pride in delivering an exceptional client experience.

 

 

Key Responsibilities

 

Client Communication & Relationship Management

* Serve as the primary point of contact for a portfolio of clients, building trust through timely, clear, and thoughtful communication.

* Guide clients through each stage of the tax preparation process by explaining next steps, clarifying expectations, and answering general questions.

* Ensure clients feel supported and informed throughout their engagement with Bright!Tax.

 

Process Coordination

* Coordinate between clients and internal teams to ensure documentation is complete and projects stay on track.

* Monitor engagement progress using internal systems such as HubSpot and other workflow tools.

* Proactively identify potential delays or issues and escalate when needed.

 

Client Support & Problem Solving

* Respond to client questions via email and internal messaging platforms, helping troubleshoot issues or routing inquiries to the appropriate team.

* Help clients navigate the process smoothly by anticipating common questions and providing proactive guidance.

 

Client Experience Advocacy

* Ensure each client interaction reflects the Bright!Tax standard of professionalism, empathy, and clarity.

* Contribute to ongoing discussions around improving client workflows, communication practices, and service delivery.

* Help identify opportunities to streamline processes and enhance the overall client experience.

 

What You Bring

* 2+ years of experience in client services, account management, customer success, or a similar client-facing role

* Exceptional written and verbal English communication skills - clear, warm, and professional

* Strong organizational and time-management skills with the ability to manage multiple clients and priorities

* Comfort working in a fully remote environment using digital collaboration tools

* A proactive mindset and a genuine desire to help others

 

Nice to Have

* Experience working in tax, accounting, or financial services

* Familiarity with CRM platforms such as HubSpot

* Experience supporting U.S. expatriate clients or working with globally distributed teams

 

Why Join Bright!Tax

* Work with purpose, helping Americans around the world navigate complex tax requirements

* Join a supportive and collaborative remote team

* Grow within a company that values learning, development, and thoughtful service

* Contribute to a client experience model that prioritizes clarity, trust, and professionalism

To apply: https://weworkremotely.com/remote-jobs/bright-tax-client-success-manager-1