Part-Time Customer Service Agent for a Consumer Goods E-commerce Company - praca zdalna

Firma LTVplus szuka osoby na stanowisko Part-Time Customer Service Agent for a Consumer Goods E-commerce Company. Oferta należy do kategorii „Obsługa klienta” i jest w pełni zdalna. Firma nie ogranicza miejsca zamieszkania kandydata, więc zgłoszenie można wysłać z dowolnego miejsca.

Firma podała wynagrodzenie: $4 za godzinę. Ogłoszenie wskazuje strefę czasową EST, więc godziny pracy trzeba uzgodnić z własnymi.

Ta oferta przeszła automatyczną kontrolę: na listę nie trafiają ogłoszenia wymagające zagranicznego pozwolenia na pracę, sponsorowania wizy, określonego obywatelstwa ani zamieszkania we wskazanym kraju.

MRF: 383891

Is This YOU? Then We Want to Meet You! We are seeking a responsive, tech-savvy, and empathetic professional to join our team. In this fully remote role, you will manage incoming customer inquiries through text-based digital channels including live chat, email, and SMS. You will work within our support suite to handle tickets efficiently, manage subscription accounts, and ensure high customer satisfaction.

Requirements:

* Written Ticket Resolution: Respond promptly to customer inquiries via email, live chat, and SMS regarding order statuses, delivery timelines, and product information.

* Modern Support Tools: Use our helpdesk dashboard to track, tag, and swiftly resolve incoming tickets.

* Account & Subscription Support: Assist customers remotely with modifying active orders, updating delivery frequencies, adjusting billing details, and processing refunds or returns.

* Proactively flag and report recurring customer friction points or dashboard bugs to the E-commerce Operations team to improve backend systems.

* Cross-Department Communication: Coordinate virtually via internal team messaging platforms (e.g., Slack/Teams) with fulfillment and logistics teams to resolve complex order discrepancies.

Your Mission Will Be To:

* Experience: 1-2 years of experience in a digital customer service or text-based support role, preferably within a remote, e-commerce, or D2C environment.

* Exceptional Written Communication: Strong written English with impeccable grammar, spelling, and a knack for explaining technical troubleshooting steps in a warm, clear, and helpful tone.

* Home Office Setup: A quiet dedicated workspace, a reliable high-speed internet connection, and comfort working independently in a remote team structure.

* Tech Literacy: Comfortable navigating cloud-based helpdesk software, e-commerce platforms,CRM dashboards, and multi-channel text communication tools.

Tech Checklist - Gotta Have It!

* A reliable computer (at least with an i5 processor) and a stable high-speed internet connection.

* A quiet, cozy workspace to handle calls and chats like a pro.

* Flexible with work schedule.

Click Here - Your First 30-60-90 Days at LTVplus : What to Expect

Note: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED

Hiring Budget: $4 USD/hr Working Condition: Part-time Schedule: Wednesday-Friday 12pm - 4pm EST. Ability to commit to a consistent 20-hour weekly schedule (4 hours per day), which may include occasional weekend morning digital queue coverage. Originally posted on Himalayas