Payment Operations Associate（远程职位）

这条招聘信息来自 Beyond Finance，岗位是 Payment Operations Associate。职位属于「其他职位」类别，完全远程。公司不限制候选人的居住地，在任何地方都可以申请。

招聘信息单独点名了 Salesforce，也就是说，正是这一项工具的使用经验会成为决定因素。

公司没有公布具体数字，这一项会在面试时谈定。对工作时间，招聘信息没有提出任何条件。

这个职位通过了自动核查：凡是要求外国工作许可、签证担保、特定国籍，或者必须居住在指定国家的招聘信息，都不会进入列表。

At Beyond Finance , we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients on their path to a brighter future.

While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.

The Role

Beyond Finance is searching for an office-savvy Payment Operations Associate that will be responsible for performing a variety of clerical tasks within our Business Operations Department. This position will collaborate with the department to assist in helping the client settle as much of their unsecured debt as possible. The Business Operations Department works directly with creditors, agencies and law offices to resolve delinquent accounts to negotiate the best possible savings for each client.

Responsibilities

* Manage daily settlement pipeline and exception reporting for the payment setup and clearing process.

* Communicate with creditors and agencies (on the phone and via email) in order to clear payment exceptions and uncleared payments.

* Support the acquisition of required documentation required to successfully remit a payment.

* Request proof of payment from collection agencies, creditors, and our third-party payment processor company.

* Utilize accumulation of funds banking ledger to determine when funds will be available for the payment remittance and ensure sufficient deposit account balances based on operational need.

* Uphold high level of knowledge of departmental functions and activities in order to respond to internal and external inquiries and requests for information and departmental support.

* Scan necessary documents and attach them to client accounts in our client relations management system (Salesforce).

* Actively multitask with the ability to maintain attention to small details.

* Provide support in word processing, typing correspondence and proofreading.

* Have the capability to flex-work to manage multiple priorities, meet tight deadlines and manage last-minute changes.

* Be responsible for special projects and other assignments as directed by the Business Operations.

* Research and accuracy required when handling escalation issues

Qualifications:

* Undergrad Degree preferred or 3-5 years of experience

* Advanced knowledge of Microsoft Word, Excel, PowerPoint, Adobe and Outlook with an ability to learn our systems

* Outstanding interpersonal, detail-oriented and problem-solving skills

* Positive, Prompt, and Reliable

* Salesforce experience preferred

* Boast quality customer relations skills and phone etiquette

* Ability to work well under pressure and meet deadlines

* Proven track record of working cooperatively and effectively with various work styles, levels of management and support staff

* Strong verbal and written communication skills

#LI-LB2

The base hourly range is listed below.

Hourly Range

$25-$27 USD

Why Join Us?

While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:

* Considerable employer contributions for health, dental, and vision programs

* Generous PTO, paid holidays, and paid parental leave

* 401(k) matching program

* Merit advancement opportunities

* Career development & training

And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.

Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team. No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.