Uzaqdan vəzifə: Customer Support & Product Demo Specialist

Bu elanı Joby dərc edib, axtarılan vəzifə: Customer Support & Product Demo Specialist. Vəzifə Müştəri dəstəyi kateqoriyasındadır və tam uzaqdandır. Şirkət namizədin yaşadığı yerə heç bir məhdudiyyət qoymur, ona görə də yaşadığınız yerdən müraciət edə bilərsiniz.

Elan xüsusilə bunu önə çıxarır: Zendesk. Məhz bu alətlə qazanılmış təcrübə həlledici olacaq.

Şirkət əmək haqqını dərc edib: $25k - $49k / il. Elan iş saatlarına heç bir şərt qoymur.

Bu elan avtomatik yoxlamadan keçib: xarici iş icazəsi, viza sponsorluğu, konkret vətəndaşlıq və ya adı çəkilən ölkədə yaşayış tələb edən elanlar siyahıya düşmür.

Headquarters: Miami, FL, USA

URL: https://joby.io/

About Joby

Joby (joby.io) is an all-in-one CRM for home-service businesses - HVAC, plumbing, electrical, roofing, cleaning, landscaping and 70+ other industries. Service teams use Joby to manage leads, schedule jobs, send estimates and invoices, take payments, and talk to their customers - all in one place.

 

The role

We are looking for an experienced Customer Support & Product Demo Specialist to be the face of Joby for new and existing customers. This is a full-time, fully remote role, open worldwide.

 

What you will do

* Run live product demos of Joby over Zoom for prospective customers and show them how it fits their business

* Handle day-to-day customer support in Intercom (live chat and tickets), from quick how-to questions to troubleshooting

* Host onboarding and support calls over Zoom to get new customers set up for success

* Turn common questions into help-center articles and saved replies

* Pass customer feedback to the team so the product keeps getting better

What we are looking for

* 2+ years in customer support or customer success at a SaaS company

* Hands-on experience with Intercom (or a similar tool such as Zendesk) and with running screen-share demos on Zoom

* Excellent spoken and written English, confident presenting to business owners

* Self-managed, reliable and empathetic - you will often be the first person our customers talk to

* Bonus: experience with CRMs or with home-service / field-service businesses

What we offer

* Full-time remote position, open worldwide

* $25,000 - $48,999 per year, depending on experience and location

* Product training and a clear playbook for demos and support

* A small, fast-moving team where your feedback directly shapes the product

How to apply

Email info@joby.io with your CV, a short note about the SaaS products you have supported, and - bonus points - a short screen recording of you demoing any product you know well.

To apply: https://weworkremotely.com/remote-jobs/joby-customer-support-product-demo-specialist