Customer support

Customer Support & Product Demo Specialist - remote job

Joby

From anywhereRemote$25k - $49k a yearAnywhere in the World

The link takes you to the original advert. Donator takes no applications.

Posted: 29 July 2026 (27 days ago)Active until: until 7 September 2026

Customer Support & Product Demo Specialist - Customer support, remote

Joby is hiring a Customer Support & Product Demo Specialist. The role sits in Customer support and is fully remote. The company places no restriction on where the candidate lives, so you can apply from anywhere.

The advert singles out Zendesk, so experience with that one tool is what will decide it.

The employer published the pay: $25k - $49k a year. The advert sets no condition on working hours.

This vacancy passed an automated check: the list excludes any advert requiring a foreign work permit, visa sponsorship, a particular citizenship, or residence in a specific country.

Tools

Zendesk

In brief

Company: Joby
Category: Customer support
Who may apply: From anywhere in the world
Work mode: Fully remote
Pay: $25k - $49k a year
Tools: Zendesk
Posted: 29 July 2026 (27 days ago)
Active: until 7 September 2026
Source: We Work Remotely

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The employer's description

Headquarters: Miami, FL, USA

URL: https://joby.io/

About Joby

Joby (joby.io) is an all-in-one CRM for home-service businesses - HVAC, plumbing, electrical, roofing, cleaning, landscaping and 70+ other industries. Service teams use Joby to manage leads, schedule jobs, send estimates and invoices, take payments, and talk to their customers - all in one place.

The role

We are looking for an experienced Customer Support & Product Demo Specialist to be the face of Joby for new and existing customers. This is a full-time, fully remote role, open worldwide.

What you will do

* Run live product demos of Joby over Zoom for prospective customers and show them how it fits their business

* Handle day-to-day customer support in Intercom (live chat and tickets), from quick how-to questions to troubleshooting

* Host onboarding and support calls over Zoom to get new customers set up for success

* Turn common questions into help-center articles and saved replies

* Pass customer feedback to the team so the product keeps getting better

What we are looking for

* 2+ years in customer support or customer success at a SaaS company

* Hands-on experience with Intercom (or a similar tool such as Zendesk) and with running screen-share demos on Zoom

* Excellent spoken and written English, confident presenting to business owners

* Self-managed, reliable and empathetic - you will often be the first person our customers talk to

* Bonus: experience with CRMs or with home-service / field-service businesses

What we offer

* Full-time remote position, open worldwide

* $25,000 - $48,999 per year, depending on experience and location

* Product training and a clear playbook for demos and support

* A small, fast-moving team where your feedback directly shapes the product

How to apply

Email info@joby.io with your CV, a short note about the SaaS products you have supported, and - bonus points - a short screen recording of you demoing any product you know well.

To apply: https://weworkremotely.com/remote-jobs/joby-customer-support-product-demo-specialist

The text is kept in the employer's original language, because that is the language you will apply in.

This vacancy was published on We Work Remotely. Original advert (We Work Remotely)

Frequently asked questions about this job

Can I apply for Customer Support & Product Demo Specialist from where I live?

Yes. Joby accepts candidates for this vacancy from anywhere in the world, so you need no work permit for a foreign country. The advert passed an automated check: had the employer required a work permit, visa sponsorship or residence in a specific country, it would not be on this board.

What pay is stated?

The employer stated $25k - $49k a year. That is the gross amount as published in the advert.

How do I apply?

You apply directly to the employer, through the original advert published on We Work Remotely. Donator takes no applications, charges no commission and stores no CV.

What kind of vacancy is this?

A fully remote role in Customer support. Hybrid adverts and anything requiring office attendance are not published on this board.