Other jobs

Head of Customer Success (SaaS) - remote job

us Haut.AI

From anywhereRemoteAnywhere in the World

The link takes you to the original advert. Donator takes no applications.

Posted: 4 August 2026 (20 days ago)Active until: until 13 September 2026

Head of Customer Success (SaaS) - Other jobs, remote

us Haut.AI is hiring a Head of Customer Success (SaaS) - a lead role, which means responsibility for a team or a direction. The role sits in Other jobs and is fully remote. The company places no restriction on where the candidate lives, so you can apply from anywhere.

The employer did not publish a figure; that is settled at interview. The advert sets no condition on working hours.

This vacancy passed an automated check: the list excludes any advert requiring a foreign work permit, visa sponsorship, a particular citizenship, or residence in a specific country.

In brief

Company: us Haut.AI
Category: Other jobs
Who may apply: From anywhere in the world
Work mode: Fully remote
Level: Lead
Posted: 4 August 2026 (20 days ago)
Active: until 13 September 2026
Source: We Work Remotely

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The employer's description

Headquarters: Remote

URL: http://us haut.ai

About us Haut.AI is a pioneering BeautyTech startup at the forefront of personalized skincare solutions. We combine scientific research with artificial intelligence to deliver innovative solutions that actually work. Backed by leading European VCs and founded by AI scientists, we operate at the intersection of two explosive growth markets: AI and beauty tech.

We are looking for an experienced and visionary Head of Customer Success to lead, scale, and optimize our Customer Success function. You'll build and lead Customer Success almost from the ground up while personally stewarding our most valuable client relationships.

Job Description What You'll Do: 

Strategy & Execution * Design comprehensive Customer Success operations: seamless onboarding, accelerated adoption, predictable renewals, strategic expansion

* Personally manage and expand our most strategic enterprise accounts

* Build automated health-score tracking systems that surface risks before they become problems Team & Culture * Recruit, develop, and lead a world-class Customer Success team of 3 people

* Create scalable playbooks, KPIs, and reporting frameworks for client health, NPS, and revenue expansion

* Integrate CRM workflows with product and support systems for seamless customer experiences Revenue Impact * Turn client feedback into real intelligence for Product and Sales.

* Drive measurable expansion revenue through strategic account management.

* Prove that great Customer Success makes money - and own that number.

What Will Help You Thrive in This Role

* 6+ years in Customer Success or Account Management at a SaaS / tech company, with 2+ years leading a team.

* A real track record with enterprise clients - you're comfortable in the room with senior stakeholders.

* You've built top-notch CS processes, playbooks, and best practices before, not just run them.

* Experience automating customer health monitoring and risk detection.

* A hands-on leadership style, you set strategy and roll up your sleeves.

* Exceptional English and genuine executive presence.

Why us?

* Competitive base salary + a clear, transparent bonus structure

* Fully remote, with flexibility across EU time zones

* Paid time off and a company-issued laptop

* A rare chance to build a CS function from the ground up - your fingerprints on everything

* A collaborative, genuinely supportive team that ships

* Direct impact on product and company growth

* Room to grow at the intersection of AI, science, and beauty

About us Industry-leading AI company specialising in skincare and longevity, offering hyper-personalized tools for the B2B.

To apply: https://weworkremotely.com/remote-jobs/us-haut-ai-head-of-customer-success-saas

The text is kept in the employer's original language, because that is the language you will apply in.

This vacancy was published on We Work Remotely. Original advert (We Work Remotely)

Frequently asked questions about this job

Can I apply for Head of Customer Success (SaaS) from where I live?

Yes. us Haut.AI accepts candidates for this vacancy from anywhere in the world, so you need no work permit for a foreign country. The advert passed an automated check: had the employer required a work permit, visa sponsorship or residence in a specific country, it would not be on this board.

What pay is stated?

us Haut.AI did not publish pay for this vacancy. Most remote adverts publish no figure; it is settled at interview.

How do I apply?

You apply directly to the employer, through the original advert published on We Work Remotely. Donator takes no applications, charges no commission and stores no CV.

What kind of vacancy is this?

A fully remote role in Other jobs. Hybrid adverts and anything requiring office attendance are not published on this board.