Client Relations Manager - poste à distance

L'entreprise Citiside Property Management recrute : Client Relations Manager. C'est un poste d'encadrement, donc la responsabilité d'une équipe ou de tout un périmètre. Le poste relève de la catégorie Autres offres et se fait entièrement à distance. Aucune restriction n'est posée sur le lieu de résidence du candidat, vous pouvez donc postuler de partout.

L'entreprise a publié la rémunération : $750 - $1k par mois. L'annonce indique le fuseau horaire EST : les horaires sont donc à accorder avec les vôtres.

Cette offre a passé un contrôle automatique : les annonces qui exigent un permis de travail étranger, un parrainage de visa, une nationalité précise ou une résidence dans un pays nommé n'entrent pas dans la liste.

The Client Relations Manager is the primary point of contact for all company clients. This individual will play a crucial role in building and maintaining strong relationships, resolving issues efficiently, and ensuring high client satisfaction and retention. The position requires strong communication skills, a proactive approach to problem-solving, and the ability to thrive in a fast-paced, dynamic environment.

Key Responsibilities

* Be the first point of contact for clients via phone calls, emails.

* Handle client requests and concerns, coordinating with internal teams to ensure a timely and satisfactory resolution.

* Proactively resolve client complaints and difficult situations with professionalism and empathy.

* Assist with client account management, including processing payments, sending out notifications, and answering questions about billing.

* Maintain detailed and accurate records of all client interactions.

* Ensure all actions and communications are in compliance with company policies and relevant regulations.

Qualifications and Skills

* Previous experience in a client-facing or customer service role.

* Excellent verbal and written communication skills.

* Proven ability to problem-solve and manage conflicts.

* Strong attention to detail and organizational skills.

* Ability to effectively handle multiple tasks and priorities.

* Proficiency with CRM (Customer Relationship Management) software is a plus.

* A positive and service-oriented attitude.

WARNINGS:

* NO TEMPORARY workers.

* Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST.

* NO working for another company at the same time.

* NO hiring subs to do what we hired you to do.

* We terminate immediately due to these violations.

Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management.

Core Values we expect team members to remember:

* Trust.

* Go Getter.

* Transparency.

Salary: $750 - $1,150 / month Originally posted on Himalayas