Enterprise Support Engineer（远程职位）

这条招聘信息来自 PlanetScale，岗位是 Enterprise Support Engineer。职位属于「IT 与编程」类别，完全远程。公司不限制候选人的居住地，在任何地方都可以申请。

招聘信息单独点名了 SQL，也就是说，正是这一项工具的使用经验会成为决定因素。

公司公布了薪酬：$120k - $200k/年。对工作时间，招聘信息没有提出任何条件。

这个职位通过了自动核查：凡是要求外国工作许可、签证担保、特定国籍，或者必须居住在指定国家的招聘信息，都不会进入列表。

Headquarters: Remote - NA, APAC, EMEA

PlanetScale is growing rapidly and reinventing the database space. The PlanetScale platform offers both Postgres and Vitess clusters. Vitess, an open-source database clustering system for horizontal scaling of MySQL, enables businesses to efficiently handle large-scale data workloads - without sacrificing developer experience.

Our customers entrust us with what is often their most precious digital asset, their data, so the stakes couldn't be higher. We're looking for a Software Engineer to join our core engineering team and help us build the next generation of database infrastructure.

What's the job to be done?

* You will advise and handle support requests from enterprise customers on the PlanetScale platform.

* You will become a customer-facing subject-matter expert for enterprise customers on the PlanetScale platform.

* You will identify product gaps in a customer-specific context and work with Technical Account Management, Engineering and Sales Engineering teams to prioritize and escalate them.

* You will be part of an on call rotation for high priority issues.

These attributes best describe you…

* You are comfortable in front of customers, empathetic but understanding when to push back to help customers become successful on their own.

* You have excellent debugging and troubleshooting skills; with a mix of enough experience and intuition to zero in on root-causes for bugs that can leave others stumped.

* You are comfortable stepping outside your comfort zone. Be it delving into unfamiliar code in Vitess, one of its dependencies, or a random MySQL connector, written in a language you may not know (yet!). Working with code as your main source of documentation doesn't fluster you, and you are happy to help add/correct it as necessary where it may be inaccurate.

* You can operate independently, but you know when you are in too deep and need to ask for help.

* You know how to work under pressure in times of urgency. We and our customers both take issues with their data platform seriously.

What you will need

* Experience supporting production databases and applications, preferably at scale.

* Experience with database internals and peformance tuning, specifically for PostgreSQL and MySQL databases

* Working knowledge of Kubernetes.

* Strong ability to communicate and deal directly with customers, whether in email, Slack, video conference, or in person.

What else will help you be successful

* Knowledge of common application deployment platforms and frameworks. Eg Python, Go, Node, PHP

* Experience with cloud platforms (AWS, GCP, Azure)

* Knowledge of monitoring, observability, and debugging tools

* Contributions to open-source projects, especially in the database or infrastructure space

Why PlanetScale

We're redefining how high-growth companies manage data at scale-and we work with some of the most exciting brands in gaming, consumer tech, and B2B SaaS. As a Software Engineer, you'll be at the core of building the platform that powers world-class apps used by hundreds of millions of users worldwide. PlanetScale is a profitable company with a philosophy centered around building small teams of p99 individuals and is recognized as one of the fastest growing companies in America.

At PlanetScale we believe in supporting people to do their best work and thrive no matter the location. Our mission is to build a diverse, equitable, and inclusive company. We strive to build an inclusive environment where all people feel that they are equally respected and valued, whether they are a candidate or an employee. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, pregnancy status, and veteran status.

If you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

Total Compensation and Pay Transparency

An employee's total compensation consists of base salary + variable comp where appropriate + benefits + equity. A member of our Talent Acquisition team will be happy to answer any further questions when we engage with you to begin the interview process.

Salary range: US $120,000 - $200,000

To apply: https://weworkremotely.com/remote-jobs/planetscale-enterprise-support-engineer