IT and programming

Premier Support Engineer - Dynamics - remote job

US Cloud

From anywhereRemote

The link takes you to the original advert. Donator takes no applications.

Posted: 24 August 2026 (today)Active until: until 23 October 2026

Premier Support Engineer - Dynamics - IT and programming, remote

US Cloud is hiring a Premier Support Engineer - Dynamics. The role sits in IT and programming and is fully remote. The company places no restriction on where the candidate lives, so you can apply from anywhere.

The advert singles out SQL, so experience with that one tool is what will decide it.

The employer did not publish a figure; that is settled at interview. The advert sets no condition on working hours.

This vacancy passed an automated check: the list excludes any advert requiring a foreign work permit, visa sponsorship, a particular citizenship, or residence in a specific country.

Tools

In brief

Company: US Cloud
Category: IT and programming
Who may apply: From anywhere in the world
Work mode: Fully remote
Tools: SQL
Employment type: Full time
Posted: 24 August 2026 (today)
Active: until 23 October 2026
Source: Himalayas

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The employer's description

As a Premier Support Engineer at US Cloud , you will be an essential part of our technical support team, assisting clients in deploying, operating, and troubleshooting Microsoft technologies. This role focuses on driving client success by resolving complex technical issues in Microsoft Dynamics, ensuring high levels of customer satisfaction, and contributing to service improvement initiatives. You'll work collaboratively with both clients and internal teams to ensure the successful adoption of Microsoft solutions, including but not limited to Windows Server, Office 365, Azure, SharePoint, Exchange, SQL, Teams, System Center, and Dynamics. · Handle a consistent flow of fundamental to advanced-level tickets, actively driving resolutions. · Focus on key performance metrics, ensuring high client satisfaction through effective ticket resolution. · Work with fellow PSEs and Escalation Engineers (EEs) to drive ticket closure and share best practices. · Participate in service delivery improvements by contributing data and feedback from ticket management. · Contribute to the development of technical knowledge and documentation. Break/Fix Ticket Resolution · Use strong knowledge of Microsoft technologies to efficiently resolve tickets. · Quickly identify and troubleshoot issues to provide timely, lasting solutions. · Document all troubleshooting steps and keep clients updated on progress. Service Improvement Contribution · Identify and suggest improvements to enhance service delivery. · Contribute to Knowledge Base articles and share lessons learned. · Analyze ticket trends and recommend changes to prevent recurring issues. Proactive Case Management and Customer Communication · Maintain regular communication with clients, addressing issues proactively. · Advocate for client needs, providing strategic solutions aligned with their goals. · Monitor client systems and offer advice to prevent technical issues. Support Knowledge Lake Buildout and Use of AI Tools · Create and maintain technical documentation for internal and client use. · Promote and support the use of AI tools. · Collaborate with team members to fill knowledge gaps and improve resources. · Communicate technical issues clearly for both technical and non-technical audiences. Continuous Learning and Development · Pursue relevant certifications to stay current in Microsoft technologies. · Share new knowledge with the team through training and mentoring. · Apply new skills to improve daily tasks and seek opportunities for professional growth. Requirements

* 4+ years of experience in Microsoft technologies.

* Proficiency (3+ years) in Windows Server.

* Advanced understanding of Microsoft Dynamics.

* Demonstrated skills in technical writing.

* Consistent ability to excel in a virtual work environment.

Originally posted on Himalayas

The text is kept in the employer's original language, because that is the language you will apply in.

This vacancy was published on Himalayas. Original advert (Himalayas)

Frequently asked questions about this job

Can I apply for Premier Support Engineer - Dynamics from where I live?

Yes. US Cloud accepts candidates for this vacancy from anywhere in the world, so you need no work permit for a foreign country. The advert passed an automated check: had the employer required a work permit, visa sponsorship or residence in a specific country, it would not be on this board.

What pay is stated?

US Cloud did not publish pay for this vacancy. Most remote adverts publish no figure; it is settled at interview.

How do I apply?

You apply directly to the employer, through the original advert published on Himalayas. Donator takes no applications, charges no commission and stores no CV.

What kind of vacancy is this?

A fully remote role in IT and programming. Hybrid adverts and anything requiring office attendance are not published on this board.