ServiceNow Senior Software Engineer - AI - remote job

NewRocket is hiring a ServiceNow Senior Software Engineer - AI - a senior role, so the employer expects you to make the calls yourself. The role sits in IT and programming and is fully remote. The company places no restriction on where the candidate lives, so you can apply from anywhere.

The advert singles out Machine Learning, so experience with that one tool is what will decide it.

The employer did not publish a figure; that is settled at interview. The advert sets no condition on working hours.

This vacancy passed an automated check: the list excludes any advert requiring a foreign work permit, visa sponsorship, a particular citizenship, or residence in a specific country.

1. A 2-3 sentence summary of the role, in plain English. NewRocket is seeking a ServiceNow Senior Software Engineer - AI to develop and implement AI-driven applications on the ServiceNow platform. You will work closely with IT teams and stakeholders to design, code, and test AI solutions that enhance service delivery and operational efficiency.

2. What you will do: - Interface with end-users, IT teams, and key stakeholders to gather system requirements. - Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform. - Integrate machine learning, natural language processing, and predictive analytics solutions into ServiceNow modules. - Manage all aspects of application development, including coding, testing, and troubleshooting. - Configure integrations between ServiceNow and other applications. - Participate in user acceptance testing and remediate production incidents. - Align with technical leads to ensure consistent approaches.

3. What they are looking for: - 3+ years of experience supporting ServiceNow implementation, administration, configuration, and development in 2 or more capabilities. - Strong experience with ServiceNow AI and automation capabilities, including Virtual Agent, Predictive Intelligence, and Now Assist. - Hands-on experience with Now Assist features and integration between ServiceNow and other systems. - Experience with Web Services Integration (SOAP, REST) and ETL integrations. - Proven experience with ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows. - Experience in ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, and Scripted REST APIs. - Strategic planning, resource allocation, and coordination skills. - Bachelor’s or Master’s degree in Computer Science, Information Technology, AI/ML, or related field. - Willingness to complete ServiceNow certifications and module accreditations.

4. Terms: - Location: Global team. - Contract Type: Not specified.