Manager, Provider Global Operations - Remote - remote job

Sharecare is hiring a Manager, Provider Global Operations - Remote - a lead role, which means responsibility for a team or a direction. The role sits in Other jobs and is fully remote. The company places no restriction on where the candidate lives, so you can apply from anywhere.

The employer did not publish a figure; that is settled at interview. The advert sets no condition on working hours.

This vacancy passed an automated check: the list excludes any advert requiring a foreign work permit, visa sponsorship, a particular citizenship, or residence in a specific country.

1. A 2-3 sentence summary of the role, in plain English. - The Manager of Global Operations at Sharecare is responsible for supporting global operations, ensuring high-quality client experiences, and driving operational efficiency across various business channels.

2. What you will do: - Support Sales and Customer Service activities for new clients/prospects. - Assist in the transition of existing onshore clients to global clients. - Manage and resolve escalated client issues. - Conduct client review calls and provide feedback. - Support inventory management and quality control. - Provide training to global partners. - Analyze and address endangered accounts. - Manage and support SOP documentation. - Model Sharecare’s core values and achieve operational goals. - Communicate with internal and external stakeholders. - Ensure global partners have adequate credentials. - Support technical events and manage SOP documentation.

3. What they are looking for: - At least 7-10 years of experience in a manager or director-level role. - Strong team orientation and communication skills. - Proficiency in Microsoft Office products, including Power BI. - Ability to work in a fast-paced, multi-tasking environment. - Superior customer service and negotiation skills. - Detail-oriented with strong analytical and problem-solving skills. - Ability to handle confidential information professionally.

4. Terms: - Not specified in the advert.