Partner and Customer Enablement Lead - remote job

Peek Vision is hiring a Partner and Customer Enablement Lead - a lead role, which means responsibility for a team or a direction. The role sits in Other jobs and is fully remote. The company places no restriction on where the candidate lives, so you can apply from anywhere.

The employer published the pay: 1890k - 4020k INR a year. The advert names the UTC-1 timezone, so working hours have to be agreed against your own.

This vacancy passed an automated check: the list excludes any advert requiring a foreign work permit, visa sponsorship, a particular citizenship, or residence in a specific country.

Full-Time Position - 12-Month Term Closing Date: September 30, 2026 Location: Remote (time zones: UTC -1 to UTC +5) Compensation: Annual salary based on market benchmarks, specific to the jurisdiction. Please refer to the Application Instructions for more details on salary ranges.

About the Role Division: Delivery Team: Training & Support Meet the Peek Team: Join our dynamic team focused on delivering exceptional support.

Travel: Up to 40% travel annually.

Work Schedule: Flexible hours throughout the week. Core overlapping hours are 11:00-16:00 UTC. Approximately 40 hours per week.

Role Overview Reporting to the Head of Partner & Customer Enablement, the Enablement Lead will work closely with implementing partners and software users in low and middle-income countries to ensure they confidently adopt and effectively use Peek's software and data intelligence platform. This role involves coaching and facilitating training sessions to ensure quality outcomes.

Key Responsibilities

- Onboarding and Training: Lead structured onboarding and enablement programs, delivering hands-on training sessions using both digital and non-digital learning assets. - Field Support: Provide support during field monitoring visits and ensure partners stay aligned with the latest software releases. - Knowledge Update: Stay current with internal software knowledge as Peek’s product evolves. - Staff Training: Train new Peek staff on the use of Peek Capture and Admin. - Coaching and Development: Coach and develop core teams, Trainer of Trainers (ToT), Partner-as-Trainer (PaT) representatives, and Training Consultants to ensure consistent and independent training. - Quality Assurance: Quality assure all Peek training models, from Peek through partners’ trainers to end users, using on-ground observation and remote monitoring. Provide feedback and coaching to ensure quality standards are met. - Screening Protocols: Reinforce screening and referral protocols, ensuring high-quality practice and early intervention where necessary. - Program Design: Attend in-country programme design workshops, lead configuration, and work closely with Programme Management Leads (PMLs) and partners to ensure clean data reporting. - Outcome Monitoring: Monitor software adoption and behavior-change outcomes, providing insights and interventions to partners based on usage and outcome data. - Subject Matter Expert: Collaborate with the wider enablement team to review and improve training materials, gathering feedback and driving product changes. - Support and Escalation: Handle incoming partner queries, tickets, bugs, and enhancement requests, resolving issues and escalating when necessary. - Program Management: Plan and manage multiple country team programs in parallel, ensuring alignment with internal projects and realistic capacity. - Documentation and Transparency: Maintain enablement plans using tools like Monday.com boards, keeping meeting notes current and transparent. - Accountability: Take full ownership and accountability for workload, decisions, and outcomes. Ensure partners achieve program outcomes and enablement gaps are addressed.

Required Attributes

- Qualifications and Experience: A teaching or training qualification with at least 2 years of experience as a teacher, trainer, or facilitator. - Country Experience: Proven experience training teams remotely in low-middle-income countries. - Software Understanding: Strong understanding of software products, configuration, and customer adoption. - Relationship Management: Experience managing customer or partner relationships, driving better outcomes. - Coaching Skills: Strong coaching and facilitation skills, building capability in others. - Communication Skills: Excellent communication and presentation skills, explaining technical concepts to non-technical audiences. - Data Management: Confident with data, tracking engagement and outcomes, and making sound decisions. - Time Management: Excellent time and program management skills. - Self-Management: High personal ownership and accountability, self-directed and reliable. - Team Collaboration: A collaborative approach, actively supporting colleagues to achieve shared goals. - Scalability: Comfortable with change and scalability.

Desirable Attributes

- Eye Health Background: An eye health or clinical background or understanding of screening and referral pathways is desirable.