User Community Manager - vacante remota

La empresa Mayflower busca cubrir el puesto de User Community Manager: es un puesto de liderazgo, con responsabilidad sobre un equipo o sobre un área entera. La vacante pertenece al área de Marketing y es totalmente remota. La empresa no pone ninguna restricción sobre el lugar de residencia, así que usted puede postular desde donde vive.

El anuncio destaca UX Research, así que la experiencia con esa herramienta concreta es lo que va a decidir.

La empresa no publicó ninguna cifra, eso se aclara en la entrevista. Sobre el horario, el anuncio no pone ninguna condición.

Esta vacante pasó una revisión automática: los anuncios que exigen un permiso de trabajo extranjero, patrocinio de visa, una nacionalidad concreta o residencia en un país determinado no entran en la lista.

Mayflower is a technology company building large-scale entertainment products for a global audience. Our platforms serve millions of users worldwide and rank among the top-50 most visited websites globally. For more than 10 years, we've been creating reliable, high-performance solutions at the intersection of product, engineering, and entertainment. As a User Community Manager you will build, cultivate, and moderate trusted user communities around our platform (including Reddit and Discord) to increase platform value and convert user feedback into structured insights. This role acts as a strategic bridge between users and internal teams (Product, UX, Marketing, Support) to highlight recurring needs, support research, and protect the platform by appropriately escalating safety, risk, and reputational issues. Job Responsibilities

* Community Management & Moderation:

* Manage and moderate the official subreddit and official user spaces (enforcing rules, removing spam/harassment/scams, and de-escalating conflict).

* Build an inclusive, trusted environment through recurring Q&As, AMAs, polls, guides, and pinned announcements.

* Evaluate, structure, and potentially launch/moderate a dedicated Discord community if strategically aligned.

* User Research & Insight Reporting:

* Establish a representative user research pool for surveys, interviews, focus groups, and beta testing.

* Synthesize community discussions and qualitative feedback into structured sentiment reports and actionable recommendations for Product, UX, and Marketing.

* Close the feedback loop by communicating product updates and outcomes back to the community.

* Cross-Functional Support & Risk Mitigation:

* Support product and campaign launches via proactive community messaging, user education, and reaction monitoring.

* Monitor emerging reputational, fraud, and legal risks, routing individual account/technical cases to Support, Moderation, Risk, and Legal via established escalation pathways.

Requirements You will thrive if you have… Must-haves:

* Experience: 2+ years in community management, trust & safety, community operations, or user research-specifically managing platforms like Reddit or Discord.

* Communication & Judgment: Exceptional written English skills with strong conflict de-escalation, high emotional maturity, sound moderation judgment, and strict personal/professional boundaries.

* Analytical Approach: Demonstrated ability to turn qualitative user feedback into structured data, clear themes, and actionable product insights.

* Operations & Safety: Strong privacy and escalation judgment for sensitive/regulatory issues, combined with the organization to operate independently across global, multi-cultural user bases.

Nice-to-haves:

* Prior experience in adult entertainment, creator economy, social platforms, gaming, or other related consumer industries.

* Experience launching/scaling a Reddit or Discord community from scratch, or building formal ambassador/beta program pools.

* Familiarity with social listening, analytics, CRM, or feedback management tools.

* Multilingual skills or experience managing global, localized communities.

* Fluency in Russian.

Conditions We know that great talent deserves great conditions, so here's what you can expect when joining us:

* Full remote work.

* Competitive compensation with a service contract.

* Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.

* An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more-tailor it to what benefits you most.

* Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage.

* Career growth in a fast-scaling project with opportunities to influence technical decisions.

* A culture of recognition: our peer reward program celebrates contributions from across the team.

Recruitment process

* HR Interview

* Interview with the hiring team

* Test Task

* Offer

Originally posted on Himalayas