Technical Support Specialist - offerta da remoto

L'azienda Raenest Business cerca: Technical Support Specialist. La posizione rientra nella categoria Assistenza clienti ed è interamente da remoto. L'azienda non pone alcun vincolo sul luogo di residenza del candidato, quindi può candidarsi da dove vive.

Gli strumenti principali citati nell'annuncio sono: React, SQL. Il curriculum dovrebbe mostrare esempi concreti proprio di queste competenze.

L'azienda non ha pubblicato alcuna cifra, se ne parla al colloquio. Sull'orario di lavoro l'annuncio non pone alcuna condizione.

Questa offerta ha superato un controllo automatico: gli annunci che richiedono un permesso di lavoro estero, la sponsorizzazione del visto, una cittadinanza specifica o la residenza in un paese indicato non entrano in elenco.

The Technical Support Specialist provides technical assistance and support to customers and internal employees. The specialist is responsible for troubleshooting, diagnosing, and resolving technical hardware and software issues. The specialist should have excellent communication skills and be able to provide clear instructions to customers to resolve their technical issues. Key Responsibilities:

* Provide technical support to customers via phone, email, and chat

* Troubleshoot and diagnose hardware and software issues

* Identify and escalate priority issues to appropriate teams

* Follow up with customers to ensure issues are resolved and provide feedback to improve the support process

* Maintain accurate records of customer interactions and resolutions in the ticketing system

* Provide training to customers on new products and software updates

* Collaborate with internal teams to resolve technical issues and improve product offerings

* Continuously improve technical knowledge and stay up-to-date with new technology and software releases

* 2+ years of experience in technical support or related field

* Excellent communication skills, both written and verbal

* Strong problem-solving and troubleshooting skills

* Ability to work well in a team environment

* Experience with ticketing systems and remote support tools

* Familiarity with Windows and Mac operating systems

* Basic understanding of networking protocols and concepts

* Knowledge of javascript and React js

* SQL and database query language experience

🔝 Remote friendly 👩🏻‍⚕️ Health Insurance 🎓Training Budget 😎 Team building events 🤩 Growth Opportunities 💰Paid Time Off Raenest is financial technology company that optimizes accounts receivable and expenses for startups and freelancers with global bank accounts and simplified multi currency invoicing. Originally posted on Himalayas