Cloud Field Engineering Manager - remote job

Canonical is hiring a Cloud Field Engineering Manager - a lead role, which means responsibility for a team or a direction. The role sits in IT and programming and is fully remote. The company places no restriction on where the candidate lives, so you can apply from anywhere.

The advert singles out Kubernetes, so experience with that one tool is what will decide it.

The employer did not publish a figure; that is settled at interview. The advert sets no condition on working hours.

This vacancy passed an automated check: the list excludes any advert requiring a foreign work permit, visa sponsorship, a particular citizenship, or residence in a specific country.

This is an opportunity to lead a field engineering team, assisting customers in understanding and implementing Canonical's open-source solutions in both public clouds and their own data centers. Our work spans the full range of cloud offerings, including Ubuntu, virtualization, private cloud, Kubernetes, and advanced open-source solutions like MLops platforms and data platforms. As we expand into new sectors such as telecommunications, finance, healthcare, and media, we design and develop new open-source solutions tailored to these industries.

We believe that successful Engineering Managers must be accomplished engineers themselves. They should be adept at troubleshooting technical issues and engaging in technical presales with customers. While they contribute technically, their impact is most significant in shaping the team's overall direction, focus, and delivery. We nurture management skills and help engineers with a passion for soft skills to transition into leadership roles.

We see open-source technologies as a key driver of change in the tech sector and enterprise computing. Our goal is to make open-source solutions more accessible, reliable, and secure for deployment and development. We aim to be the provider of the most software to the most companies. To achieve this, we carefully select engineers globally based on their brilliance and dedication to advancing open-source technology.

The Role of a Cloud Field Engineering Manager at Canonical

Our Cloud Field Engineering team consists of cloud solution architects who work closely with customers to design private and public cloud solutions. The portfolio includes on-premise cloud solutions like OpenStack, MicroCloud, and Ceph, as well as cloud-deployable solutions such as Kubernetes, Kubeflow, Spark, and PostgreSQL. Team members actively deploy, test, and hand over solutions to our support or managed services teams at the end of projects. Managers and team members also engage in presales to offer technical advice during the sales process.

A Cloud Field Engineering Manager is responsible for overseeing and developing a team of engineers, ranging from graduates to senior members, in the areas of presales and professional services. You will solve customer problems by promoting our technologies and serving as a trusted advisor. You will manage your team remotely within a single major time zone.

Your day-to-day responsibilities will include:

- Leading and developing a team of field engineers, covering presales and professional services - Solving customer issues and acting as a trusted advisor - Managing a remote team within a specific time zone - Coaching, mentoring, and offering career development feedback - Monitoring and improving team performance - Implementing structured engineering processes - Representing your team and product to stakeholders, partners, and customers - Developing and promoting best engineering and organizational practices - Planning and managing progress towards agreed goals and projects - Collaborating actively with other leaders

What We Look For in You

- A deep understanding of cloud computing concepts and technologies, including Kubernetes, OpenStack, AWS, GCP, Azure, Ceph, etc. - Practical experience with Linux and networking - Experience in presales roles - A dynamic personality with a passion for tackling new projects and engaging with people - Excellent verbal and written communication skills in English - A proven track record of developing and growing people - Experience leading, coaching, and mentoring engineers - Organizational skills to ensure timely and high-quality results - A strong academic background, preferably with outstanding university performance - Willingness to travel up to 25% of the time. Field Engineers attend internal company events, external tech events, and customer meetings.

Additional Skills You May Bring

- Fluency in a second language, particularly Spanish or French - Knowledge of Python - Experience collaborating with external partners - Experience working with multiple internal teams and providing stakeholder feedback on engineering roadmaps

What We Offer

We consider location, experience, and performance in determining compensation globally. We annually review and adjust compensation to recognize outstanding performance. In addition to a competitive base salary, we offer a performance-driven annual bonus. We provide a range of benefits that align with our values and include:

- A flexible work environment with twice-yearly in-person team sprints - A personal learning and development budget of USD 2,000 per year - Regular performance reviews - Recognition and reward programs - 40 days of annual leave, including public holidays and our company-wide holiday periods - Maternity and paternity leave - An Employee Assistance Program - Opportunities to travel to new locations to meet colleagues from your team and others - Priority Pass for travel and travel upgrades for long-haul company events

About Canonical

Canonical is a leading tech company at the forefront of the global transition to open-source technology. As the publisher of Ubuntu, a critical open-source project essential for AI, IoT, and cloud computing, we are transforming the world. We seek exceptional candidates who can meet our high standards and contribute to our mission of excellence.

Since its founding in 2004, Canonical has operated as a remote-first company. Working at Canonical offers a future-focused environment that challenges you to think differently, work more efficiently, learn new skills, and excel. Canonical provides a unique perspective into 21st-century digital business.

Canonical is committed to diversity and inclusion. We believe that a diverse team fosters a better work environment and leads to superior products. We welcome applicants from all backgrounds and will fairly consider every application.