Associate Linux Support Engineer - remote job

Canonical is hiring a Associate Linux Support Engineer. The role sits in IT and programming and is fully remote. The company places no restriction on where the candidate lives, so you can apply from anywhere.

The employer did not publish a figure; that is settled at interview. The advert sets no condition on working hours.

This vacancy passed an automated check: the list excludes any advert requiring a foreign work permit, visa sponsorship, a particular citizenship, or residence in a specific country.

About Canonical Canonical is a leader in delivering open-source software and operating systems to businesses and technology sectors worldwide. Our flagship product, Ubuntu, is widely adopted in cutting-edge enterprise projects like cloud computing, data science, artificial intelligence, engineering, and the Internet of Things. Our clients encompass major public cloud and silicon providers, as well as industry leaders across various fields. We are a trailblazer in global collaborative practices, with over 1,100 colleagues spread across 75+ countries, and minimal office-based roles. Our teams convene in person two to four times a year in diverse locations to strategize and execute.

The company is independently owned, profitable, and expanding.

We are seeking an Associate Support Engineer to join Canonical and support the technical needs of customers using Ubuntu and other open-source technologies. This role offers a hands-on opportunity for a technically inclined engineer eager to learn, passionate about Linux and open-source technologies, to collaborate with industry experts at Canonical.

We tackle fascinating, technical challenges daily, from diagnosing complex cloud environments and desktop/server issues to Linux kernel crashes that haven’t been seen before, and more. You will be responsible for providing exceptional technical support and satisfaction to our peers and customers across cloud, desktop, and IoT. From problem identification to resolution, you will manage your cases. When necessary, you will delegate your cases to colleagues or involve senior engineers. This role is fully remote.

Role Details - Work from your home office to provide technical support for our employees. - Own and manage new cases through various communication channels (phone, email, web). - Serve as a customer advocate, keeping them informed in a timely manner. - Handle support cases according to our Service Level Agreement (SLA) to ensure the highest customer satisfaction. - Contribute to and maintain knowledge base articles, ensuring shared knowledge and lessons learned are accessible to customers. - Draft and distribute technical notices for internal and external communication. - Prioritize tasks to focus on the most critical and urgent issues. - Continuously learn and adapt as our products and services evolve. - Understand the Ubuntu development process to accurately set customer expectations regarding fix timelines. - Maintain regular communication and information exchange with the team, both locally and remotely. - Identify and suggest opportunities to enhance service quality. - Participate in regular weekend working rotations.

Qualifications and Requirements - Strong academic background, including relevant high school and university education. - Undergraduate degree in a technical field or a compelling narrative about an alternative path. Preferred majors include Computer Science, MIS, Electrical Engineering, etc. - Confident in communicating and exchanging ideas respectfully. - Proven track record of exceeding expectations to achieve exceptional results. - Experience with Linux troubleshooting (collecting logs, stack traces, fine-tuning configuration files). - Knowledge or hands-on experience in two or more of the following areas: Linux server administration, programming (bash, Perl, Ruby, JavaScript, C, C++, Go), networking, virtualization/cloud computing. - Quick learner, adaptable to change, and able to handle the demands of a customer-facing role. - Excellent written and verbal English communication skills. - Appreciates diversity and is effective in a multicultural, multinational organization. - Results-driven, with a personal commitment to meeting commitments. - Willing to travel internationally twice a year for up to two weeks for company events.

Background Check We will conduct a background check for this role.

Nice-to-Have Skills - Experience supporting virtualized environments (KVM, VirtualBox, VMware). - Familiarity with other open-source desktop technologies. - Active contribution to open-source projects, forums, or code.

Benefits for Colleagues We tailor compensation to geographical location, experience, and performance on a global scale, revisiting it annually (and more frequently for graduates and associates) to recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with a variety of benefits that reflect our values and ideals, tailored to meet local needs and ensure global fairness.

- Flexible work environment with in-person team sprints twice a year. - Annual learning and development budget of $2,000. - Regular compensation reviews. - Recognition rewards. - Generous annual leave. - Maternity and paternity leave. - Employee Assistance Programme. - Opportunity to travel to new locations to meet colleagues. - Priority Pass and travel upgrades for long-haul company events.

About Canonical Canonical is at the forefront of the global transition to open-source software. As the publisher of Ubuntu, a critical open-source project vital for AI, IoT, and cloud computing, we are revolutionizing the software industry. We recruit globally and maintain high standards for all our employees. To succeed, we need the best in every role. Most colleagues have worked remotely since the company’s inception in 2004. Joining Canonical means embracing the future, thinking differently, and continuously improving your skills.

Equal Opportunity Employer Canonical is committed to fostering a discrimination-free workplace. Diversity in experience, perspective, and background enriches our work environment and enhances our products. We welcome all identities and will fairly consider every application.

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