Account Director - remote job

Superside is hiring a Account Director - a lead role, which means responsibility for a team or a direction. The role sits in Marketing and is fully remote. The company places no restriction on where the candidate lives, so you can apply from anywhere.

The employer did not publish a figure; that is settled at interview. The advert sets no condition on working hours.

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Superside is seeking an experienced Account Director to oversee and expand a portfolio of key enterprise clients. This role will manage the entire customer journey, from initial contact to post-delivery support, ensuring Superside remains a trusted partner for long-term success.

This position bridges customer strategy, commercial growth, and delivery excellence. You will guide cross-functional teams, interact with senior stakeholders, and drive retention, expansion, and high-quality project outcomes in large-scale accounts.

Your responsibilities will include:

- Overseeing the full lifecycle of 5-10 enterprise clients, fostering trust and driving business growth. - Formulating and implementing account growth strategies, identifying areas for improvement and expansion. - Managing the renewal process and negotiating commercial terms in collaboration with leadership. - Establishing robust relationships with senior stakeholders and procurement teams. - Converting customer objectives into efficient and scalable creative solutions. - Collaborating with Project Managers and Producers to ensure smooth project execution. - Acting as a key point of contact for issue resolution, maintaining client satisfaction. - Monitoring account performance and financial metrics to ensure profitability. - Creating business cases that highlight the value of Superside’s services. - Exploring opportunities to enhance customer outcomes through AI and automation. - Coaching and mentoring Project Managers and Producers to enhance performance. - Partnering with Creative, Product, and Operations teams to ensure resource allocation and execution.

To succeed in this role, you should have:

- 5-10 years of experience in account management or client services, particularly in creative, marketing, or digital sectors. - A proven history of managing and growing enterprise or high-value accounts. - 3-5 years of experience in an account leadership role. - Strong commercial acumen, with a focus on revenue, retention, and growth. - Experience working with enterprise, SaaS, D2C, or B2B clients. - Ability to manage senior stakeholders and navigate complex organizational structures. - Leadership experience in managing and developing cross-functional teams. - A robust operational mindset, ensuring high-quality delivery at scale. - The ability to transform business goals into practical and effective programs. - Exceptional communication skills, backed by a structured, solution-oriented approach.

Compensation and Benefits:

Additional Information:

Why Join Superside?

Superside is dedicated to promoting equal opportunities globally by driving the transition to online work. Our fully remote company attracts top talent from around the world, fostering seamless collaboration across diverse cultures and time zones.

Global Community, Local Impact: Join a vibrant community of over 60 nationalities, working together to deliver exceptional results for leading brands. Our fast-paced, high-trust environment supports continuous growth and mutual respect.

High Performance, Low Ego: Work in a dynamic, supportive atmosphere where direct feedback, ongoing learning, and kindness guide collaboration.

Impact and Opportunity: We balance stability with agility, offering a platform where your ideas can truly make a difference. Your career growth and leadership opportunities are our top priorities.

About Superside:

Superside is the pioneering AI-driven creative agency, simplifying and accelerating the creative process for over 500 global brands. We extend the capabilities of in-house teams, freeing them to focus on strategic initiatives while we handle the creative execution.

Superside is a fully remote organization with more than 700 employees spanning 60+ countries and 13 time zones.

Visit us at [superside.com](http://superside.com) for more information.

Diversity, Equity, and Inclusion:

Superside is committed to equality. We welcome applications from all backgrounds, ensuring that every candidate is evaluated based on their qualifications and potential.