Customer Success Manager - remote job

Eleken is hiring a Customer Success Manager - a lead role, which means responsibility for a team or a direction. The role sits in Marketing and is fully remote. The company places no restriction on where the candidate lives, so you can apply from anywhere.

The employer did not publish a figure; that is settled at interview. The advert sets no condition on working hours.

This vacancy passed an automated check: the list excludes any advert requiring a foreign work permit, visa sponsorship, a particular citizenship, or residence in a specific country.

🏢 Team: Sales 📍 Location: Remote ⏳ Employment Type: Full-time Who we are? Eleken was founded to improve the design services of SaaS companies. We focus on delivering high-quality, user-centered designs that help businesses scale and succeed. Unlike traditional agencies, we work on a subscription-based model, providing dedicated design teams that seamlessly integrate into our clients’ workflows. Why this position? We’re looking for a Customer Success Manager who will help us build strong, long-term relationships with our clients. Your role will be to keep clients engaged, supported, and confident in working with Eleken , while spotting opportunities for growth and retention. Requirements What you’ll do: Customer Success

* Stay in touch with active clients and ensure a smooth collaboration

* Run quarterly NPS calls to collect qualitative feedback

* Collect testimonials and reviews on platforms like Clutch and LinkedIn

* Conduct exit interviews when clients leave

* Control the invoicing process and ensure timely payments

Client Communication

* Spot risks early and coordinate with the internal team

* Keep a friendly yet professional tone, and know when to gently push (especially when feedback or payment is overdue)

Retention & Retargeting

* Reconnect with past clients, keep the relationship warm

* Identify expansion or return opportunities

What we expect: 🔧 Hard Skills

* Have 2+ years in B2B client-facing roles (Customer Success, Sales, Account Management - ideally in tech or creative services)

* Fluent English (spoken and written communication with clients)

* Running discovery calls with clients: identifying business goals, needs, blockers, and risks

* Upsell / cross-sell skills

* Familiarity with CRM systems and client communication tools (we use Slack, Notion, Attio)

🤝 Soft Skills

* Discovery mindset - curiosity, ability to ask open and probing questions

* Empathy and client orientation

* Strong communication skills (clear, structured, diplomatic)

* Initiative - suggesting improvements to processes

* Organization and prioritization - managing multiple clients and priorities at once

* Team collaboration - working effectively with sales and marketing

For you: 💸 Salary: discussed individually and depends on your experience and skills ⏰ Flexible working hours 🏝️ Paid vacations and sick leaves 💯 Fully remote 💼 Co-working space compensation ✍️ Finance Support (we take care of accounting for you) 🛍️ Employee referral bonus 📚 Reading Club and corporate library Interview Stages: ➡️ Interview: with Talent Acquisition Specialist ➡️ Interview: with CEO (dive deeper into your experience) ➡️ Reference Check ➡️ Offer

Want to learn more about our company or see our work? ▶️ YouTube Originally posted on Himalayas