Graduate Customer Success Manager - remote job

Canonical is hiring a Graduate Customer Success Manager - a lead role, which means responsibility for a team or a direction. The role sits in Sales and is fully remote. The company places no restriction on where the candidate lives, so you can apply from anywhere.

The advert singles out Kubernetes, so experience with that one tool is what will decide it.

The employer did not publish a figure; that is settled at interview. The advert sets no condition on working hours.

This vacancy passed an automated check: the list excludes any advert requiring a foreign work permit, visa sponsorship, a particular citizenship, or residence in a specific country.

The Role of a Customer Success Manager at Canonical

At Canonical, the Customer Success team plays a pivotal role in reducing risk and customer churn, fostering the adoption of new products, and supporting the growth of existing accounts. Customer Success Managers (CSMs) build strong, trusting relationships with their customers, ensuring they have a seamless experience with Canonical's wide range of offerings. By understanding the specific goals of each customer, CSMs can leverage internal and external resources to address challenges, align expectations, and co-create a collaborative roadmap for success.

We are expanding our Customer Success team to enhance our customer interactions across our diverse product portfolio, including Ubuntu, open-source infrastructure, and applications.

This position marks the beginning of the CSM structure. While you will primarily focus on the technical segment, including store customers, you will also manage a portfolio. Ubuntu, chosen by thousands of new users monthly, requires us to ensure a positive experience through problem-solving, onboarding, and value realization. You will collaborate with various teams and participate in marketing efforts to engage a varied user base of Canonical products, identifying potential champions.

Location: This role will be fully remote, with global opportunities.

Your Daily Responsibilities

* Actively support customers by providing solutions to their inquiries and issues. * Enhance documentation on problem-solving, Q&A, and onboarding materials. * Drive marketing campaigns targeting multiple customers through digital channels. * Identify high-potential and high-risk customers from newly onboarded users. * Onboard new customers and familiarize them with our products and support processes. * Collaborate with Sales and Support to develop and execute engagement strategies that meet customer objectives. * Engage with your customer portfolio to monitor and mitigate risks. * Gather customer feedback and present it to the product team for review.

What We Seek in You

* Experience in customer-facing roles. * A caring and helpful nature. * A passion for technology, particularly Ubuntu. * Excellent communication skills. * Strong organizational skills and the ability to maintain and update documentation. * A collaborative spirit that can bridge departmental gaps.

Additional Skills You Might Bring

* We value multilingual abilities. If you are fluent in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside English, please let us know!

What We Offer

We tailor compensation based on geographical location, experience, and performance. We review compensation annually, and more frequently for graduates and associates, to ensure recognition of outstanding performance. In addition to a competitive base salary, we provide a performance-based annual bonus. We offer a range of benefits that align with our values, considering local needs and ensuring global fairness.

* A flexible remote work environment with in-person team meetups twice a year. * A personal learning and development budget of USD 2,000 annually. * Regular performance reviews. * Recognition programs. * Generous holiday leave. * Maternity and paternity leave. * Employee Assistance Program. * Opportunities to visit new locations and meet colleagues from various teams. * Priority Pass for travel and upgrades for long-haul company events.

About Canonical

Canonical is a leading technology company driving the global shift to open source. As the publisher of Ubuntu, a key open-source project for AI, IoT, and cloud computing, we are shaping the future. We hire globally and maintain high standards for our employees. We expect excellence and believe in being the best in our field.

Canonical has been a fully remote company since its founding in 2004. Working at Canonical is a step into the future, challenging you to think differently, work more efficiently, learn new skills, and continuously improve.

Canonical is committed to diversity and inclusion.

We are dedicated to creating a workplace free from discrimination. A diverse team of experiences and backgrounds enhances both our work environment and our products. We welcome applicants from all backgrounds and identities.

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