Track & Trace Coordinator (#2) - remote job

Zelh is hiring a Track & Trace Coordinator (#2). The role sits in Project management and is fully remote. The company places no restriction on where the candidate lives, so you can apply from anywhere.

The employer did not publish a figure; that is settled at interview. The advert sets no condition on working hours.

This vacancy passed an automated check: the list excludes any advert requiring a foreign work permit, visa sponsorship, a particular citizenship, or residence in a specific country.

Zelh is looking for a diligent and detail-focused Track & Trace Coordinator to bolster our freight brokerage operations. This role involves overseeing active shipments from pickup until delivery, ensuring precise load data, and interacting with carriers and drivers. The Track & Trace Coordinator is crucial for delivering top-notch customer service by keeping everyone informed about the location and progress of each shipment. This position demands a dynamic environment with robust communication, organization, and the capability to handle multiple shipments concurrently.

Key Duties - Supervise shipments from the dispatch phase through final delivery. - Engage with carriers and drivers to gather current pickup, transit, and delivery details. - Ensure drivers adhere to scheduled pickup and delivery times. - Validate arrival and departure times at both sender and receiver locations. - Record shipment status, notes, estimated time of arrival, and appointment specifics in the TMS. - Detect delayed trucks, missed appointments, breakdowns, hold-ups, rejected cargo, temperature concerns, and other potential service issues. - Promptly report major service problems to the relevant operations or sales personnel. - Actively share delays instead of waiting for them to be noticed by clients or internal teams. - Maintain regular contact with carriers until all issues are resolved. - Collect and upload necessary documentation such as Bills of Lading, Proofs of Delivery, and lumper receipts. - Provide support for scheduling and confirming pickup and delivery times when needed. - Guarantee that completed loads have all required billing documentation. - Keep comprehensive, professional, and accurate notes for easy understanding of any shipment's status. - Offer assistance to Customer Sales and Carrier Sales representatives in operational matters. Working Conditions - Work Hours: Wednesday-Thursday: 11 PM-7 AM CST; Friday: 7 PM-3 AM CST; Saturday-Sunday: 3:30 PM-11:30 PM CST; Monday & Tuesday: Off; 1-hour unpaid lunch break during each shift. - Competitive salary in USD. - Flexible remote work. - 10+ business days of paid vacation. - Team-building and corporate events. - Equipment provided. - A supportive work environment.

Qualifications - Exceptionally reliable with a strong commitment to follow-through. - Pay close attention to details and be highly organized. - Comfortable with frequent phone calls, email communication, and text messaging. - Efficient in managing a high volume of shipments without losing detail. - Quick to act when issues arise. - Capable of identifying potential problems before they escalate into customer service issues. - Competent in working independently and making decisions within set procedures. - Proficient in written and verbal English communication. - Maintain professionalism in interactions with drivers, carriers, customers, and facilities. - Previous experience in freight brokerage, trucking, transportation, dispatch, or logistics is advantageous but not mandatory. - Familiarity with a Transportation Management System (TMS) is preferred.

Key to Success - A successful Track & Trace Coordinator goes beyond just inputting updates; they ensure transparency in shipment tracking.

Originally posted on Himalayas