IT Associate - vaga remota

A empresa Softgic está com uma vaga aberta de IT Associate. A posição fica na área de Outras áreas e é totalmente remota. A empresa não impõe restrição sobre onde o candidato mora, então você pode se candidatar de onde estiver.

O anúncio destaca Power BI, então a experiência com essa ferramenta é o que vai pesar.

A empresa não publicou nenhum valor, isso é acertado na entrevista. O anúncio não impõe condição nenhuma de horário.

Esta vaga passou por uma verificação automática: anúncios que exigem autorização de trabalho estrangeira, patrocínio de visto, uma nacionalidade específica ou residência em um país indicado não entram na lista.

This is a remote position.

About the role: The Employee Experience Technician is responsible for working closely with the Internal HR team, Managers, and Technical Teams to ensure an exciting Day One Employee experience for all people brought into the Vensure Family. The IT Employee Experience Associate will work with all New Hire tickets in the ticket platform to ensure completion of setup, communications to HR, Recruiting and managers on status of the ticket.

Responsibilities:

* Always strive for customer first attitude

* Maintain shared spreadsheet as needed for all teams involved

* Update tickets accordingly and transfer of data to the spreadsheets

* Work with all teams involved for process updates and changes to tickets and documents

* Act as liaison between all teams involved, keeping record of all meetings and documents

* Work with newly hired users to ensure an excellent day one experience

Requirements

Skills:

* 2-5 years’ experience working in a team environment with the ability to speak clearly and concisely with multiple levels of management and people

* Ability to write clearly and succinctly for multiple audiences using either formal or more casual tones.

* Create exceptional documentation in the form of SOP’s, end user and multi team documentation

* Strong Excel and tracking skills

* Strong technical aptitude-ability to quickly learn new concepts and tools.

* Strong skills using technological tools (ADManager, Endpoint Central, Azure, Microsoft Entra, Power BI).

* Excellent writing and proofreading skills.

* Excellent work ethic and strong intellectual curiosity.

* Ability to work quickly, efficiently, and multi-task.

* Desire and ability to innovate and improve upon current processes.