SaaS Product Support Jedi - remote job

Creative Force is hiring a SaaS Product Support Jedi. The role sits in Other jobs and is fully remote. The company hires candidates based in Europe.

The employer did not publish a figure; that is settled at interview. The advert names the UTC+1 timezone, so working hours have to be agreed against your own.

This vacancy passed an automated check: the list excludes any advert requiring a foreign work permit, visa sponsorship, a particular citizenship, or residence in a specific country.

1. A 2-3 sentence summary of the role, in plain English. Join a dynamic support team for two SaaS products, Award Force and Good Grants, where you'll handle client support, run onboarding sessions, and contribute to product improvement.

2. What you will do: - Communicate with colleagues and clients across multiple time zones via email, phone, and 1-1 Zoom calls. - Provide product support and run onboarding sessions to help clients with issue resolution, best practices, and product adoption. - Test and report bugs, and collaborate with the engineering team to resolve them. - Conduct client meetings to address technical issues and gather feedback. - Maintain a high first-reply-time metric and ensure responses are accurate and backed by hands-on testing. - Identify patterns in user issues and suggest improvements to the product team.

3. What they are looking for: - Based in the UTC +1 or +2 timezone. - 2+ years of professional experience in SaaS support or client-facing roles. - Native-level English fluency; bilingual candidates are preferred. - Comfort with technical terms like HTML, CSS, JS, API, integrations, and database queries. - Exceptional interpersonal and communication skills, both written and verbal. - Ability to handle multiple client calls and meetings daily. - Strong problem-solving skills and a passion for helping others. - Clean, well-structured writing and attention to detail. - Curiosity and a willingness to learn new things. - Ability to upsell and handle sales-related questions. - Organized and process-driven, with experience using multiple tools for different workflows. - Self-motivated and independent, but also team-oriented. - Proven ability to work remotely and maintain a distraction-free workspace.

4. Terms: - Pay and hours not specified. - Based in the UTC +1 or +2 timezone. - Remote work is preferred.