Atlassian Administrator 1726（远程职位）

这条招聘信息来自 Softgic，岗位是 Atlassian Administrator 1726。职位属于「其他职位」类别，完全远程。公司不限制候选人的居住地，在任何地方都可以申请。

招聘信息单独点名了 Agile / Scrum，也就是说，正是这一项工具的使用经验会成为决定因素。

公司没有公布具体数字，这一项会在面试时谈定。对工作时间，招聘信息没有提出任何条件。

这个职位通过了自动核查：凡是要求外国工作许可、签证担保、特定国籍，或者必须居住在指定国家的招聘信息，都不会进入列表。

This is a remote position.

We are seeking an experienced Atlassian Administrator to manage, optimize, and continuously improve our Atlassian Cloud ecosystem. This role will be responsible for the administration, configuration, customization, and support of Jira Software, Confluence, and Jira Service Management (JSM) , ensuring these platforms effectively support business processes and operational goals across the organization.

The ideal candidate combines strong technical expertise with excellent problem-solving and communication skills, and has experience designing scalable solutions, automating workflows, integrating enterprise systems, and supporting end users in a fast-paced environment.

Key Responsibilities

* Administer and maintain Atlassian Cloud products, including Jira Software, Confluence, and Jira Service Management.

* Configure and manage Jira projects, issue types, custom fields, screens, workflows, permission schemes, and notification schemes.

* Create and maintain Confluence spaces, templates, permissions, and knowledge-sharing structures.

* Design, configure, and optimize Jira Service Management portals, request types, queues, and ITSM workflows.

* Collaborate with business stakeholders to gather requirements and translate business processes into scalable Atlassian solutions.

* Develop and maintain advanced automations using Automation for Jira, ScriptRunner (Groovy), and Atlassian APIs.

* Manage integrations with enterprise platforms such as Okta, Azure AD, DevOps tools, and other third-party systems.

* Administer user access, groups, permissions, and Single Sign-On (SSO) configurations.

* Conduct periodic access reviews and support compliance and audit requirements.

* Monitor platform performance, troubleshoot issues, and resolve incidents related to Atlassian products and integrations.

* Manage Atlassian Marketplace apps, ensuring compatibility, security, and performance.

* Provide technical support and guidance to end users, resolving issues and answering platform-related questions.

* Create and maintain technical documentation, knowledge base articles, and user guides.

* Deliver training sessions and promote best practices for Jira, Confluence, and Jira Service Management usage.

* Participate in governance initiatives, platform optimization, and continuous improvement efforts.

Requisitos

Education & Experience

* Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field (or equivalent experience).

* Minimum 5 years of hands-on experience administering Atlassian platforms in enterprise environments.

* Proven experience managing Jira Software, Confluence, and Jira Service Management Cloud .

Technical Skills

* Strong expertise in:

* Jira workflow design and administration.

* Custom fields, screens, permission schemes, and notification schemes.

* Confluence administration and space management.

* Jira Service Management (JSM) and ITSM process implementation.

* Experience developing automations using:

* Automation for Jira.

* ScriptRunner (Groovy).

* Atlassian REST APIs.

* Experience integrating Atlassian products with external systems using APIs, webhooks, and middleware solutions.

* Knowledge of identity and access management solutions, including Okta , SSO, and SAML.

* Experience managing users, groups, permissions, and security controls within cloud environments.

* Strong troubleshooting and problem-solving skills related to Atlassian configurations, integrations, and platform performance.

* Experience with scripting languages such as Python, PowerShell, or JavaScript is highly desirable.

Soft Skills

* Excellent verbal and written communication skills.

* Ability to explain technical concepts to both technical and non-technical stakeholders.

* Strong customer-service mindset and user support experience.

* Ability to work independently and manage multiple priorities effectively.

* Strong organizational skills and attention to detail.

* Collaborative team player with a proactive and solution-oriented approach.

Preferred Qualifications

* Atlassian certifications (ACP or equivalent).

* ITIL Foundation certification.

* Experience working in regulated industries such as healthcare, finance, or other compliance-driven environments.

* Experience leading Atlassian implementations, migrations, or governance initiatives.

* Familiarity with Agile and Scrum methodologies.

* Experience with SQL, reporting tools, or Business Intelligence solutions.

* Knowledge of compliance frameworks such as HIPAA, SOX, GDPR, or similar regulations.

Position Details

Location: Remote

Employment Type: Full-Time

Level: Senior

Language Requirement: Advanced English (B2+/C1) required