Atlassian Administrator 1726 - remote job

Softgic is hiring a Atlassian Administrator 1726. The role sits in Other jobs and is fully remote. The company places no restriction on where the candidate lives, so you can apply from anywhere.

The advert singles out Agile / Scrum, so experience with that one tool is what will decide it.

The employer did not publish a figure; that is settled at interview. The advert sets no condition on working hours.

This vacancy passed an automated check: the list excludes any advert requiring a foreign work permit, visa sponsorship, a particular citizenship, or residence in a specific country.

Certainly! Here’s a reworded version of the advert while maintaining the same structure and key points:

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This role is available on a remote basis.

We are looking for a seasoned Atlassian Administrator to oversee, enhance, and continually refine our Atlassian Cloud infrastructure. The primary responsibilities include managing, configuring, customizing, and supporting Jira Software, Confluence, and Jira Service Management (JSM), to ensure these platforms effectively support our business operations and goals.

The ideal candidate should possess a blend of robust technical skills and superior problem-solving and communication abilities, with experience in designing scalable solutions, automating workflows, integrating enterprise systems, and providing user support in a dynamic environment.

Key Responsibilities

* Oversee and maintain Atlassian Cloud products, specifically Jira Software, Confluence, and Jira Service Management.

* Configure and manage Jira projects, issue types, custom fields, screens, workflows, permission schemes, and notification schemes.

* Establish and maintain Confluence spaces, templates, permissions, and knowledge-sharing structures.

* Design, configure, and optimize Jira Service Management portals, request types, queues, and ITSM workflows.

* Work closely with business stakeholders to gather requirements and transform business processes into scalable Atlassian solutions.

* Develop and maintain advanced automations using Automation for Jira, ScriptRunner (Groovy), and Atlassian APIs.

* Integrate Atlassian products with enterprise platforms such as Okta, Azure AD, DevOps tools, and third-party systems.

* Administer user access, groups, permissions, and Single Sign-On (SSO) configurations.

* Conduct periodic access reviews and support compliance and audit requirements.

* Monitor platform performance, diagnose issues, and resolve incidents related to Atlassian products and integrations.

* Manage Atlassian Marketplace apps, ensuring compatibility, security, and performance.

* Provide technical support and guidance to end users, addressing issues and answering platform-related queries.

* Create and maintain technical documentation, knowledge base articles, and user guides.

* Conduct training sessions and promote best practices for Jira, Confluence, and Jira Service Management use.

* Participate in governance initiatives, platform optimization, and continuous improvement efforts.

Requirements

Education & Experience

* A bachelor’s degree in Computer Science, Information Systems, Information Technology, or a related field (or equivalent experience).

* At least 5 years of hands-on experience administering Atlassian platforms in enterprise settings.

* Proven experience managing Jira Software, Confluence, and Jira Service Management Cloud.

Technical Skills

* Proficient in:

* Jira workflow design and administration.

* Custom fields, screens, permission schemes, and notification schemes.

* Confluence administration and space management.

* Jira Service Management (JSM) and ITSM process implementation.

* Experience developing automations using:

* Automation for Jira.

* ScriptRunner (Groovy).

* Atlassian REST APIs.

* Experience integrating Atlassian products with external systems using APIs, webhooks, and middleware solutions.

* Knowledge of identity and access management solutions, including Okta, SSO, and SAML.

* Experience managing users, groups, permissions, and security controls within cloud environments.

* Strong troubleshooting and problem-solving skills related to Atlassian configurations, integrations, and platform performance.

* Experience with scripting languages such as Python, PowerShell, or JavaScript is highly beneficial.

Soft Skills

* Excellent verbal and written communication skills.

* Ability to articulate technical concepts to both technical and non-technical audiences.

* Strong customer-service orientation and user support experience.

* Ability to work independently and manage multiple priorities effectively.

* Strong organizational skills and attention to detail.

* Collaborative team player with a proactive and solution-oriented approach.

Preferred Qualifications

* Atlassian certifications (ACP or equivalent).

* ITIL Foundation certification.

* Experience in regulated industries such as healthcare, finance, or other compliance-driven environments.

* Leadership experience in Atlassian implementations, migrations, or governance initiatives.

* Familiarity with Agile and Scrum methodologies.

* Experience with SQL, reporting tools, or Business Intelligence solutions.

* Knowledge of compliance frameworks such as HIPAA, SOX, GDPR, or similar regulations.

Position Details

Location: Remote

Employment Type: Full-Time

Level: Senior

Language Requirement: Advanced English (B2+/C1) required

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This reworded version maintains the essential details and structure of the original while using different phrasing and sentence structures.