Solutions Consultant, EMEA - remote job

dscout is hiring a Solutions Consultant, EMEA. The role sits in Other jobs and is fully remote. The company hires candidates based in Europe.

The advert singles out UX Research, so experience with that one tool is what will decide it.

The employer did not publish a figure; that is settled at interview. The advert sets no condition on working hours.

This vacancy passed an automated check: the list excludes any advert requiring a foreign work permit, visa sponsorship, a particular citizenship, or residence in a specific country.

At Dscout, we're developing the most flexible and robust UX research platform, trusted by leading brands across finance, healthcare, consumer goods, and tech sectors. Our tools help teams gain deeper insights into the users behind their products, enabling them to create better solutions. We are expanding our dynamic and driven team and would love for you to join us.

Overview

We are seeking a Solutions Consultant to join our Presales Team at Dscout. In this role, you will collaborate closely with Account Directors to assist potential customers in evaluating Dscout’s research platform. You will serve as both a product expert and a strategic advisor, identifying pain points, shaping use cases, and showcasing the real value Dscout can bring. This position combines presales excellence, research credibility, and product storytelling, making it ideal for individuals who thrive on problem-solving, discovery, and influencing customer decisions. You will report directly to the Senior Director of Solutions Consulting.

Responsibilities

- Work with Account Directors to understand customer objectives in research, design, and broader business contexts. - Support discovery sessions to pinpoint pain points and deconstruct complex research workflows. - Transform customer challenges into clear, impactful use cases. - Present compelling, customized demonstrations tailored to each customer’s workflow, challenges, and goals. - Drive alignment with the customer’s buying committee to secure the “tech win.” - Act as the product expert, explaining capabilities, value, limitations, and best practices. - Scope, plan, and execute customer evaluations, including research design, participant recruitment, fieldwork, and analysis support. - Collaborate with prospects to establish a clear roadmap for onboarding, adoption, and long-term success. - Contribute to the development of presales materials, including collateral, case studies, and thought leadership content. - Provide structured feedback to Product, Research, and Customer Success based on customer insights. - Engage in conferences, customer visits, and company events (approximately 25% travel). - Participate in Dscout’s culture of feedback, continuous improvement, and research excellence.

Qualifications

- At least 3 years of experience in a customer-facing SaaS role such as Solutions Consulting, Solutions Engineering, Research Consulting, or a related field. - A solid grasp of qualitative research methodologies with hands-on experience in planning and executing research. - Strong communication skills, capable of articulating complex research workflows into compelling product narratives. - Exceptional verbal and written communication skills, adept at being consultative, clear, and persuasive with senior stakeholders. - Comfort with navigating ambiguity, structuring complex problems, and formulating strategic recommendations. - A bachelor’s degree (or equivalent) in business, behavioral sciences, HCI, design research, or equivalent professional experience.

Desirable Experience

- Experience supporting enterprise-level sales cycles. - Familiarity with UX research, insights, or usability testing platforms like Dscout, UserTesting, or Maze. - Exposure to product management or prototyping tools such as Figma or Miro. - Leadership experience, including mentoring, onboarding, or serving as a team lead.

Key to Success

- Meeting quarterly tech-win and presales influence targets. - Delivering high-quality demonstrations, POCs, and discovery engagements that accelerate pipeline momentum and customer clarity. - Receiving strong feedback scores and ratings from Account Directors. - Demonstrating thought leadership through internal enablement or external research-community engagement. - Providing meaningful insights to the Product and Marketing teams that inform roadmap and positioning.

Benefits

Dscout offers a competitive compensation package with a built-in bonus and equity program. Our benefits include a progressive package (for you and your dependents) to support work/life balance, such as flexible PTO, 15 company holidays, 12 weeks of paid parental leave, 401k match, and more. We also provide an education stipend to support your growth and development and a remote work stipend. Dscout is an equal-opportunity employer that values diversity and inclusion, and we seek team members who align with these beliefs.

About Dscout

Dscout is a team of passionate, empathetic, and curious professionals. As a recognized leader in the Forrester Wave, we are at the forefront of experience research technology. The power of research drives us - how in-context insights from real people can build more enjoyable products and services.

We prioritize learning, sharing, and building, and deeply value being a diverse and inclusive team and company. Join our dynamic team and help shape product roadmaps and business strategies for the world’s most loved brands.

When you join Dscout, you will receive:

- A strong and competitive compensation package with a built-in bonus and equity program. - An incredible and progressive benefits package (for you and your dependents) to support work/life balance, including flexible PTO, 15 company holidays, 12 weeks of paid parental leave, 401k match, and much more. - An education stipend to support your growth and development, and a remote work stipend. - A company that is open and transparent with its team. You will know what is happening and why it matters.

Dscout is an equal-opportunity employer that values diversity. We do not discriminate based on identity, including race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law.

If you need reasonable accommodations for any part of the employment process, please email us at accommodations@dscout.com with the nature of your request and your contact information. We will do everything possible to ensure you are well-prepared for success during our interview process, while also upholding your privacy, including accommodating any special requests. Please note that only inquiries regarding requests for reasonable accommodation will be responded to from this email address.

When you apply at Dscout, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references, as necessary to consider your job application for open positions. For more information about our privacy practices, please visit our Privacy Policy.

Dscout participates in the E-Verify program in certain locations, as required by law.

Location Flexibility: Dscout is proud to support a remote-first workforce and enable employees to work from almost anywhere. At this time, however, we are unable to hire in the following locations: Montana, Hawaii, Alaska, and Washington DC.

NOTE: DSCOUT NEVER CONTACTS JOB APPLICANTS VIA TEXT, MESSENGER, OR OTHER SIMILAR APPLICATIONS. BE AWARE OF PHISHING AND SPOOFING SCAMS, BOTH VIA TEXT AND EMAIL. ONLY RESPOND TO EMAILS FROM DSCOUT.COM.