Technical Account Manager, Europe - remote job

Socket is hiring a Technical Account Manager, Europe - a lead role, which means responsibility for a team or a direction. The role sits in IT and programming and is fully remote. The company hires candidates based in Europe.

The advert singles out Figma, so experience with that one tool is what will decide it.

The employer did not publish a figure; that is settled at interview. The advert sets no condition on working hours.

This vacancy passed an automated check: the list excludes any advert requiring a foreign work permit, visa sponsorship, a particular citizenship, or residence in a specific country.

About Us

Socket assists developers and security teams in accelerating their projects by minimizing security-related tasks. Countless organizations rely on Socket to securely identify, audit, and manage open-source code. Our clients, including Anthropic, xAI, Figma, and Vercel, praise Socket (just check out their testimonials for more details!)

Founded by Feross Aboukhadijeh, a seasoned open-source maintainer whose software is downloaded over a billion times monthly, Socket has secured $125 million in funding from leading investors.

About the Role

You will be responsible for post-sale customer success in Europe. This involves understanding each customer's unique needs, assisting them in achieving their goals, and addressing any issues that arise.

This is a product-focused, technical position. You will engage in learning customer environments, asking pertinent questions to uncover obstacles, and converting product features into effective solutions. You will also serve as the primary technical support contact. There is no separate support team; you will investigate and resolve issues as they arise.

AEs are in charge of renewals and expansion. Your role is to ensure the customer's success with the product.

What You'll Do

Account Management

- Serve as the primary point of contact and technical advisor for post-sales relationships - Collaborate with AEs to develop upsell, renewal, and expansion strategies - Build and maintain relationships with our Champions and align with executives - Conduct Quarterly Business Reviews with key customers - Develop measurable customer success plans

Onboarding & Implementation

- Lead the technical onboarding process for new enterprise customers, from initial setup to full integration - Work closely with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tools - Create repeatable onboarding playbooks, scripts, and automations to expedite value delivery

Technical Troubleshooting

- Investigate and resolve integration, configuration, and compatibility issues - Respond to customer issues in dedicated Slack channels - Use logs and telemetry to identify root causes and document fixes - Escalate to engineering teams as needed and follow through to resolution

Product Enablement

- Conduct discovery conversations to understand customer goals and use cases - Translate complex product capabilities into developer-friendly guidance - Perform architecture reviews and security posture assessments - Deliver workshops, office hours, and deep-dives to drive adoption

Customer Advocacy

- Provide technical feedback and field intelligence to Product and Engineering teams - Identify patterns to inform roadmap priorities - Contribute to documentation and internal tooling to scale the Technical Success practice

What You'll Bring

- At least 6 years of experience in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar) - 2+ years of experience as the dedicated point of contact for customers, with a focus on quarterly health checks and success - Background in application security, DevSecOps, or open-source ecosystems - Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.) - Ability to read and reason about code (JavaScript, Python, TypeScript) - Familiarity with APIs, webhooks, and SaaS integration patterns - Hands-on experience with package managers - Comfort troubleshooting in production environments alongside engineering teams - Clear written and verbal communication with developers, security practitioners, and executives - Willingness to travel for customer and company meetings as needed - Must reside in Europe

Nice to Have

- Experience with Software Composition Analysis (SCA), dependency management, or security scanning tools - Contributions to open-source projects

Tools You'll Use

Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana

Our Interview Process

- Initial call with someone from our Talent team - Virtual one-on-one meeting with our Head of Customer Engineering - Virtual meeting with a peer - Presentation - Final interview with our Founder & CEO - References

Benefits

At Socket, we offer a range of benefits to support your well-being and success. These include:

- Competitive salary ranges - Meaningful equity programs - Comprehensive health benefits for you and your family (99% coverage) - Flexible time off, holidays, and winter shutdowns for rest and rejuvenation - Paid parental leave - Remote-first work setup with quarterly team off-sites

Company Culture

At Socket, we:

- Pursue Excellence: We consistently deliver high-quality work and stand out by setting exceptional standards. - Move with Urgency and Focus: We prioritize quick, decisive actions to achieve our goals. - Think Rigorously: We value accuracy and often rely on first principles to make decisions. - Trust and Amplify: We trust each other, assume good intentions, and provide specific feedback to help each other grow. - Feel a Strong Sense of Ownership: We wear multiple hats and take a broad ownership of the company. - Are Customer Obsessed: We prioritize customer needs and strive to exceed expectations in every interaction.