Customer Success Manager - remote job

Enode is hiring a Customer Success Manager - a lead role, which means responsibility for a team or a direction. The role sits in Sales and is fully remote. The company hires candidates based in Europe.

The employer did not publish a figure; that is settled at interview. The advert sets no condition on working hours.

This vacancy passed an automated check: the list excludes any advert requiring a foreign work permit, visa sponsorship, a particular citizenship, or residence in a specific country.

About Enode The infrastructure of the grid was originally designed for steady, centralized power generation. Now, it faces the challenge of integrating variable renewable energy sources like solar and wind with the dynamic demands of electric vehicles (EVs), heat pumps, and home energy storage. The key to managing this complexity lies in advanced software that can coordinate these devices at scale.

Enode delivers the foundational software layer to make this integration possible. Our Connect API enables energy companies to seamlessly integrate with over 1000 devices from more than 80 brands. Our optimization tools provide the building blocks for local device management, such as intelligent charging for EVs. Our Flex product transforms these connected devices into a flexible, controllable asset for energy companies.

We collaborate with manufacturers across the energy hardware landscape, from EV makers to producers of heat pumps and solar inverters. Our clients include energy retailers, utilities, and traders who are developing the next generation of energy services. We are backed by prestigious investors like Y Combinator, Lowercarbon Capital, and Creandum.

The decisions we make now will shape the future of the energy system. We seek individuals who are proactive, agile, and deeply committed to the role technology can play in the energy transition.

What We’re Looking For: Our Customer Success team partners with some of the most forward-thinking energy companies in Europe, helping them integrate Enode’s infrastructure into their consumer energy products. These products and the work of our Customer Success Team are at the core of the energy transition.

We are hiring a Customer Success Manager to collaborate closely with our clients’ teams, assisting them in launching and scaling products and propositions that benefit end users, balance the grid, and support the energy transition.

As an early team member, you will significantly influence the development of our Customer Success function. The blueprint for how customer success operates at Enode is still in the works, and you will be expected to contribute to its creation.

In this role, you will:

- Manage a portfolio of key customers, working closely with their product and engineering teams, as well as senior stakeholders. You will be responsible for retention and expansion of your accounts, supported by Customer Engineers, Account Executives, and our Enode Product teams.

- Own the entire post-sales cycle, from product development through launch and scale, including testing new CS strategies and approaches to enhance customer impact.

- Help define and shape the Customer Success function at Enode, establishing our approach, processes, systems, and tooling as we scale.

- Work closely with our product teams to ensure our offerings align with customer needs.

- Collaborate with Sales and Marketing to improve the customer journey from initial contact to long-term success.

This role is ideal for you if: To thrive at Enode, you should be passionate about accelerating the energy transition and eager to roll up your sleeves and contribute to the growth of a pioneering startup.

- You have at least 2 years of relevant experience in early-stage customer success at a rapidly growing startup, or equivalent experience from management consulting with a focus on startups, technology, or energy.

- You are comfortable in a customer-facing role and possess excellent communication skills, enabling you to build strong, trust-based relationships at all levels of an organization.

- You have a startup mentality, characterized by high levels of initiative, drive, and ambition.

- You can thrive in a fast-paced environment with high levels of ambiguity.

- You are entrepreneurial and energized by the opportunity to build from the ground up.

- You are motivated by ownership and the potential for rapid career advancement.

- You are analytically strong and a first-principles thinker, diagnosing issues before escalating them.

- You can work effectively in a cross-functional team environment.

- Bonus: Experience in the energy sector or API products.

What We Offer:

- The opportunity to join and impact a climate tech startup with global ambitions as we scale.

- A mission-driven, fun, and caring work environment with high levels of drive and ambition.

- Competitive compensation, including a highly attractive employee stock option program - you are part of our journey.

- A remote-first model in Europe, with the option to work from our office in Oslo or use a co-working pass as needed.

- Three annual off-sites to connect with the team in exciting and fun locations.

- A flexible, human-first culture.

- A stipend for setting up your home office.

A Note on Diversity and Inclusion:

- Enode is committed to equal opportunities and welcomes applications from all qualified candidates, regardless of background. If you are excited about this role but your past experience does not align perfectly with every qualification, we encourage you to apply. You may be the right candidate for this or other roles.